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Heidi Logo Heidi · IT - Administration

Revenue Operations Specialist

United Kingdom, London · Job Posted February 20, 2026
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Job Description

The GTM Systems Specialist supports the execution and operational reliability of Heidi’s global revenue systems. Working closely with global RevOps, regional Sales and Customer Success leaders, and GTM Engineers, this role ensures HubSpot and adjacent GTM tooling operate smoothly in-market while remaining aligned with global standards. This role supports regional execution and enablement, while partnering on global system architecture to ensure that structural decisions are informed by in-market reality and implemented in a way that scales cleanly across regions. The objective is to ensure GTM teams can move quickly and effectively, without compromising the integrity of the global revenue engine.

Job Responsibility

  • Administer HubSpot and adjacent GTM tooling for the region within global guardrails
  • Support configuration of pipelines, views, routing rules, and workflows
  • Maintain day-to-day system stability and resolve regional configuration issues
  • Act as the in-time-zone operational owner for CRM-related queries and troubleshooting
  • Implement and maintain lead routing, task automation, and sales workflows
  • Ensure adherence to lifecycle rules, territory logic, and governance frameworks
  • Support CPQ/CLM and deal desk workflows operationally at the regional level
  • Execute regional data hygiene initiatives (deduplication, field cleanup, enrichment support)
  • Monitor routing accuracy, workflow performance, and queue health
  • Maintain data quality within existing data models
  • Support onboarding and access management for GTM tooling
  • Configure outbound tooling, enrichment tools, and integrations regionally
  • Build regional dashboards and operational reports (non-executive)
  • Maintain clear documentation for lifecycle rules, routing logic, and core workflows
  • Establish structured intake and prioritisation processes
  • Identify opportunities to improve system efficiency and rep experience
  • Feed regional learnings back into Global RevOps for potential global rollout
  • Gather feedback from Sales and CS to improve system usability
  • Support regional innovation within defined system guardrails

Requirements

  • Strong HubSpot operator
  • Confident with pipelines, lifecycle, routing, workflows, and permissions in a high-growth environment
  • Systems-first mindset
  • Detail-driven and governance-aware
  • Practical problem solver
  • Data fluent
  • Clear communicator
  • Tool-agnostic and technically comfortable
  • Experience with outbound platforms, enrichment tools, and integrations is highly desirable

Nice to have

Experience with outbound platforms, enrichment tools, and integrations

What we offer

  • Equity from day one
  • Personal development budget
  • Dedicated wellness days
  • One month work from anywhere in the world
  • Birthday off
  • Hybrid environment, with 3 days in the office
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