Revenue Operations Specialist, UpGuard

UpGuard

Location:
Philippines, Manila

Category:
Sales

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented and service-minded Rev Ops professional to join our growing Rev Ops team. This role is crucial in supporting our global sales team by ensuring a smooth and efficient sales process from top of the funnel to close. You will be instrumental in maintaining data integrity, facilitating deal approvals, leveraging AI-driven insights to optimise processes and providing essential operational support that allows our sales representatives to focus on selling and achieving revenue targets. This role will also be encouraged to explore and recommend AI-powered solutions to enhance Rev Ops efficiency and effectiveness.

Job Responsibility:

Support the sales team with ad-hoc requests as they support existing and future customers
Support the delivery of standard operating procedures for processes such as deal approval, territory adjustments, internal tool provisioning, and customer entitlements/provisioning
Improve the existing tool stack through configuration changes and updates
Review data quality issues raised by the sales team, using AI-powered data cleansing and validation tools where applicable, and ensure compliance with procedures and policies
Assist with generating standard sales reports, dashboards, and segmented lists for the broader GTM organisation
Help document and maintain sales processes, policies, and best practices
Assist with onboarding new sales team members on sales tools and processes
Conduct audits as necessary to ensure compliance
Facilitate the deal approval process, coordinating with sales, finance, product, and legal teams to ensure compliance and timely execution
Ensure all deal information is accurately logged and updated in the CRM (HubSpot) and CPQ (Subskribe)
Communicate effectively regarding deal status, requirements, and operational updates
Identify trends in incoming inquiries using data analysis and AI-powered insight tools, and work with the broader RevOps team to suggest improvements and help build solutions that remove bottlenecks and automate processes
Support change management for new initiatives across the sales organisation
Be a supportive partner to the sales organisation while clearly communicating the need to adhere to procedures and policies

Requirements:

2-3 years of experience in a revenue operations, sales operations, support, deal desk, or administrative role, preferably within a B2B (SaaS is a plus) environment, with a demonstrated interest or experience in leveraging technology and AI to improve processes
A proactive mindset towards identifying opportunities for AI implementation to drive efficiency and strategic insights
Strong attention to detail and commitment to accuracy
Excellent organisational and time-management skills, with the ability to manage multiple tasks and priorities
Good communication skills, both written and verbal, in English
Proficiency with CRM software
Ability to work independently and as part of a remote, global team
Must be willing and able to work EMEA-focused business hours

Nice to have:

Track record of improving process and policy, not just ensuring adherence to it
Using AI regularly to solve and improve on various related Rev Ops challenges
Understanding of CRMs like Hubspot and Salesforce, and can design solutions within them or even configure them yourself
Familiarity with various CPQ systems
Track record of adding value to deals and thinking creatively to balance company and customer interests

What we offer:

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1,500 USD annual Learning & Development allowance: to support your career development, all team members will be able to expense development opportunities against this allowance
Generous Annual Leave/PTO allowances: time to recharge your batteries
18 weeks paid Parental Leave: irrespective of parenting role
Personal Leave allowance: this includes sick & carer’s leave
Fully remote working environment: while we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: all team members will be provided with top-spec laptops for their roles
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

Additional Information:

Job Posted:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Revenue Operations Specialist