Revenue Operations Senior Analyst Job at Khan Academy (Mountain View)

Revenue Operations Senior Analyst

Khan Academy

Location:
United States , Mountain View

Category:
Finance

Contract Type:
Not provided

Salary:

77600.00 - 92150.00 USD / Year

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Job Description:

Khan Academy is looking for a motivated and detail-oriented Revenue Operations Specialist to join our Finance Team with big aspirations to deliver exceptional service to our organization and stakeholders. The Revenue Operations Specialist will be responsible for overseeing the sales to payment process for our customers and ensuring the accuracy of incoming payments and accounts receivable from our district customers and donors.

Job Responsibility:

Partner with the Sales and Philanthropy teams to create, update, and manage customer invoices
Manage customer collections and serve as the primary point of contact for billing and payment inquiries
Collect, review, and record transaction-level cash activity from multiple sources, including bank accounts, Stripe, PayPal, and donation platforms, and post activity in the accounting system
Prepare and record cash-related accruals for processed transactions that have not yet been deposited
Maintain alignment between the CRM (Salesforce), accounting system (Intacct), and bank activity, and collaborate with the Sales and Philanthropy Teams to resolve discrepancies
Monitor payment processors and investigate and resolve processing, settlement, or reconciliation issues
Manage month-end close activities related to cash receipts and accounts receivable, including reconciliation to bank statements and CRM data
Prepare cash and receivables reports and audit support schedules (PBCs)
Contribute to process documentation, cross-team support, and ad hoc finance projects as needed

Requirements:

More than 3 years of experience in managing the revenue data and Accounts Receivable
Working knowledge of Excel functions and an ability to process large data sets in Excel
Working experience in CRM, more than three years of working experience in overseeing the activities of multiple payment processors
A roll-up-your-sleeves mindset as part of a small and mighty Finance Team
Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere.”
Strong interpersonal and communication skills (both verbal and written)
High level of ethics, integrity, transparency, and trustworthiness
Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

Nice to have:

Commute to our Mountain View office once a week
More than 3 years of experience in managing the nonprofit revenue data
Working experience in CRM (Salesforce), ERP (Sage Intacct), and various payment processors (Stripe, PayPal, and GoFundMe Classy)

What we offer:

Competitive salaries
Ample paid time off as needed
8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
Generous parental leave
An exceptional team that trusts you and gives you the freedom to do your best
The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
Opportunities to connect through affinity, ally, and social groups
401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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