Revenue Operations Manager - Upmarket Job at Dialpad (Austin, Tempe)

Revenue Operations Manager - Upmarket

The Revenue Operations Manager – Upmarket owns operational execution, forecast i...

Location

United States , Austin; Tempe

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

7–10 years of total professional experience
4–6+ years in Sales Operations, Revenue Operations, or GTM Strategy
Experience supporting Direct Sales Teams and/or Channel organizations
SaaS experience strongly preferred
Strong analytical mindset with the ability to turn data into decisions
Comfortable working with ambiguity and building structure where none exists
Excellent executive communication — written, verbal, and storytelling
Ability to influence senior stakeholders without formal authority
High ownership mentality: you see problems and fix them
Detail-oriented but able to zoom out to the bigger picture

Job Responsibility

Define and enforce opportunity stage entry and exit criteria
Establish deal inspection frameworks by segment and deal size
Identify and eliminate poorly qualified pipeline, stalled or aging deals, inflated close dates and optimistic forecasts
Create clear standards for when deals advance, reset, or exit the pipeline
Own forecast methodology and call discipline across segments
Standardize forecast categories (Commit, Best Case, Pipeline, etc.)
Lead or co-lead weekly forecast calls with Sales leadership
Track and surface forecast bias, slippage patterns, and risk signals
Improve forecast accuracy, confidence, and consistency over time
Design and run pipeline councils by segment

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Certified Great Place to Work

Fulltime

Upmarket Customer Success Manager

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered...

Location

United States , New York

Salary:

100000.00 - 130000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3-5 years of CS or Account Management experience required (ideally from a MarTech company)
A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Commercially savvy, with a strong understanding of renewal, retention, and expansion levers
Collaborative and effective at aligning cross-functional teams toward shared goals
An exceptional communicator and storyteller with strong presentation and executive engagement skills
Solutions-oriented, with excellent problem-solving and analytical capabilities
Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines

Job Responsibility

Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes
Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer’s goals, challenges, and opportunities
Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting
Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise
Lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives
Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives
Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience
Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths
Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams
Develop and maintain a deep understanding of Yotpo’s products and the broader marketing landscape, staying ahead of industry trends and best practices

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards and recognition

Fulltime

Account Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, ...

Location

United States , Los Angeles

Salary:

36.63 - 73.22 USD / Hour

Block

Expiration Date

Until further notice

Requirements

3+ years of relevant Account Management experience
Experience Managing, retaining and growing a book of business
Consistent over-performance on key sales or customer success metrics
Remarkable discovery skills with customers based in genuine curiosity about their business
A technical solutioning framework, including the ability to conduct requirements gathering
Proven experience managing multiple projects internally with engineering, product and finance teams
Contract and/or pricing negotiations experience with external senior stakeholders
Excellent written and verbal communication skills
Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook

Job Responsibility

Manage a book of 250 Strategic Food & Beverage Sellers
Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
Serve as the voice of the upmarket seller with Product Teams
Act as a consultant and partner to high value restaurant sellers to accomplish their goals
Identify opportunities for technical Square solutions to address existing customer needs
project manage the execution of these technical solutions in collaboration with cross-functional teams
Partner with Strategic Account Executives on high-growth deals
Negotiate pricing for use-case expansion and retention of your sellers
Provide white glove client service and troubleshooting to ensure resolution of seller issues
Inform operations and program design for this segment at scale

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Head of B2B Sales

We're looking for an experienced, people-focused Head of B2B Sales to lead our A...

Location

Germany , Berlin

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Proven B2B sales leadership experience with a track record of exceeding business goals, ideally in SaaS or Inside Sales
Proven success pivoting sales teams from high-volume transactional cycles to a mid-market model that secures high-impact, long-term revenue
Extensive experience in people-first management, with a genuine ability to coach, inspire, and develop diverse sales teams
Strong strategic and analytical skills, utilizing a data-driven approach to decision-making and sales strategy
Fluency in both German and English is essential for success in this role
Prior experience working within international teams and a desire to thrive in a collaborative, global environment

Job Responsibility

Team Leadership: Lead, actively recruit, coach, and inspire the sales team while overseeing performance, development, and training
Ownership & Growth: Take full ownership of B2B revenue in the German market, including budget planning and goal setting to ensure consistent growth targets
Strategic Execution: Design and implement data-driven sales strategies to maximize revenue and ambitiously expand our market footprint
Global Voice: Represent the German market within Arrive’s international business, collaborating with global leadership to influence product direction
Operational Excellence: Ensure the effective use of CRM and structured sales processes to maximize team efficiency and excellence
Upmarket Focus: Define and execute a targeted strategy for the Upmarket segment, personally leading the way by engaging with key accounts and ensuring the team's processes align with the complexity of high-value deals

Manager, Strategic Account Management

The UK Account Management organisation is looking for a customer-facing leader t...

Location

United Kingdom , London

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

7+ years total experience in Business Development, Sales or Account Management
3+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
2+ years experience working within the Payments, POS, Hospotech or Fintech industry
Experience identifying opportunities and independently developing plans of action on behalf of your team
Excellent written & verbal communication for all audiences, including internal senior stakeholders
Experience working cross-functionally with product teams to serve as the voice of the customer
Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

Job Responsibility

Lead a distributed team of 7 Strategic Account Managers
Consistently achieve positive revenue outcomes while maintaining a high return on investment
Provide 1:1 coaching and performance management to your team members
Serve as an escalation point for customer challenges, including meeting with customers in-person
Act as an upmarket payments & pos expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
Create operational efficiencies through stream-lined repeatable processes
Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Director, GTM Business Operations

As a Director of GTM Business Operations, you’ll be the execution leader for Dia...

Location

United States , Austin

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

10–12+ years in Revenue Operations, Sales Strategy, or GTM Operations
Experience supporting multi-segment SaaS organizations
Deep expertise in enterprise deal cycles and pipeline mechanics
Proven experience leading operational teams
Strong executive presence with the ability to challenge constructively
Structured, data-driven decision maker with high accountability standards

Job Responsibility

Own forecast methodology and inspection standards
Improve forecast accuracy across segments
Identify and address systemic forecasting gaps
Strengthen executive confidence in revenue projections
Establish structured pipeline councils across segments
Enforce stage discipline and inspection standards
Reduce late-stage slippage and improve conversion
Elevate execution quality in complex and strategic deals
Translate campaign objectives into measurable pipeline execution plans
Ensure campaign performance is visible and inspectable

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Recognized Great Place to Work culture

Director, Business Operations

As a Director of Business Operations, you’ll be the execution leader for Dialpad...

Location

United States , Austin; Tempe

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

10–12+ years in Revenue Operations, Sales Strategy, or GTM Operations
Experience supporting multi-segment SaaS organizations
Deep expertise in enterprise deal cycles and pipeline mechanics
Proven experience leading operational teams
Strong executive presence with the ability to challenge constructively
Structured, data-driven decision maker with high accountability standards

Job Responsibility

Own forecast methodology and inspection standards
Improve forecast accuracy across segments
Identify and address systemic forecasting gaps
Strengthen executive confidence in revenue projections
Operationalize new product launches within Sales motions
Define pipeline visibility and inspection standards for new offerings
Partner with Product to ensure launch readiness across segments
Monitor adoption, attach rates, and early performance signals
Serve as the RevOps lead in product interlock forums
Establish structured pipeline councils across segments

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Certified Great Place to Work culture

Director of Business Operations

As a Director of Business Operations, you’ll be the execution leader for Dialpad...

Location

United States , Tempe

Salary:

Not provided

Dialpad

Expiration Date

Until further notice

Requirements

10–12+ years in Revenue Operations, Sales Strategy, or GTM Operations
Experience supporting multi-segment SaaS organizations
Deep expertise in enterprise deal cycles and pipeline mechanics
Proven experience leading operational teams
Strong executive presence with the ability to challenge constructively
Structured, data-driven decision maker with high accountability standards

Job Responsibility

Own forecast methodology and inspection standards
Improve forecast accuracy across segments
Identify and address systemic forecasting gaps
Strengthen executive confidence in revenue projections
Operationalize new product launches within Sales motions
Define pipeline visibility and inspection standards for new offerings
Partner with Product to ensure launch readiness across segments
Monitor adoption, attach rates, and early performance signals
Serve as the RevOps lead in product interlock forums
Establish structured pipeline councils across segments

What we offer

Competitive benefits and perks
Robust training program
Inclusive office environment
Certified Great Place to Work culture

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Revenue Operations Manager - Upmarket

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