Revenue Operations Manager (Post Sales)

The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad’s recurring revenue engine. This role is accountable for: Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Renewals forecast accuracy, Expansion pipeline governance, Customer Success & Renewals operating cadence, Land → Expand → Adopt → Renew journey integrity, Product interlocks & operationalization of new product introductions within the installed base. This is a revenue ownership role—not a reporting function or a CS business partner role. This position reports to our Director of Business Operations and has the opportunity to be based in our Austin or Tempe offices.