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We’re building the future of real estate — today. HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.
Job Responsibility:
Streamline Referral-to-Revenue Operations: Own and optimize the workflows that power HomeLight’s core business — ensuring that every successful referral moves smoothly through to collection and revenue recognition
Build AI-First Workflows: Use cutting-edge AI tools (v0, Replit, Lovable, Bolt, etc.) to automate manual tasks, accelerate collections, and eliminate bottlenecks in revenue operations
Own Operational Scorecards: Define, track, and maintain the metrics that measure the health of referral, support, and collection processes. Proactively surface gaps and recommend changes to keep collection efforts aligned with business targets
Enhance Collections Performance: Partner with Finance and Operations to ensure timely collections, reduce leakage, and improve agent compliance while preserving strong relationships with agents and investors
Collaborate Across Teams: Work closely with Product, Engineering, and Ops leadership to design scalable solutions that increase revenue efficiency and partner satisfaction
Stay Ahead of AI Trends: Continuously evaluate new AI technologies and approaches that can improve how HomeLight executes, monitors, and scales revenue operations
Educate & Empower Teams: Train teams to adopt and leverage AI tools in their workflows, increasing efficiency and confidence in revenue-critical processes
Requirements:
2+ years in consulting, product operations, or revenue operations — ideally with exposure to support or collections workflows
Bachelor's degree required from a strong university, preferably in an analytical field (e.g. Natural Sciences, Engineering, Computer Science, Economics, or Finance)
Ability to manage multiple projects under tight timelines, with strong attention to detail and process ownership
Strong proficiency in Excel/Google Sheets, SQL, and willingness to learn additional data/AI analytics tools
Excellent interpersonal, organizational, and communication skills — a true team player who can influence across functions
Self-starter, adaptable, and comfortable operating in a fast-paced environment while learning quickly and independently
What we offer:
Medical (Aetna or Kaiser), Dental & Vision (Guardian)
Long-Term Disability & Short-Term Disability
Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
401k (Guideline), Life Insurance (Guardian) & Pet Insurance (Nationwide)
Commuter benefits are offered in certain locations
PTO, including Volunteer Days to give back to your community
Annual Anniversary Perks, including professional development and sabbaticals
HomeLight Services to help you with buying and selling your home
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