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The Revenue Operations Coordinator provides essential administrative and operational support to the Revenue Strategy and Distribution teams. This role focuses on maintaining data accuracy, completing routine audits, loading rates and promotions, and supporting property onboarding. The position follows established procedures and escalates issues to senior team members. This is a support-focused role with no pricing or strategic decision-making responsibilities.
Job Responsibility:
Perform routine checks of PMS inventory blocks and report discrepancies
Verify rental inventory distribution across PMS, CRS, channel managers, and OTAs
Run standard audits for rates, availability, and restrictions
Identify mapping/mismatch issues and escalate as needed
Make basic updates to inventory statuses and LOS rules
Enter and validate rates, restrictions, and promotions across systems
Monitor system alerts and document/escalate issues
Maintain user access logs and support access requests
Assist with system maintenance tasks, including Sabre updates
Assist with onboarding tasks for new properties using established checklists
Load rates, LOS rules, and promotions for newly onboarded properties
Verify connectivity and flag issues for technical teams
Maintain onboarding documentation
Load promotional rate plans and verify accuracy
Test promotions to ensure proper setup across platforms
Monitor promotion expiration dates and notify the team
Support promotional documentation and reporting
Enter partner allocations and update inventory
Run reports for billing, reconciliation, and inventory tracking
Flag discrepancies to senior team members
Verify SPI rental visibility across distribution systems
Maintain departmental documentation and shared folders
Assist with recurring reports and project coordination
Communicate with property teams, accounting, IT, and distribution partners on routine matters
Provide administrative support to the Senior Director of Revenue Operations and the revenue team
Requirements:
1–3 years of experience in hotel operations, revenue support, reservations, or distribution systems
Familiarity with PMS/CRS platforms (IQware, SynXis, RDP, or similar) and OTA extranets (Expedia, Booking.com, Airbnb)
Strong Excel skills (pivot tables, VLOOKUP, data validation) preferred
High attention to detail and strong follow-through
Effective communicator
able to work cross-functionally
Reliable, process-oriented, and consistent with recurring tasks