Revenue Operations Analyst Job at Phocas Software (Christchurch)

Revenue Operations Analyst

Phocas Software

Location:
New Zealand , Christchurch

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Revenue Operations Analyst will play a pivotal role in shaping and optimizing the systems, data, and processes that drive our go-to-market (GTM) performance. This role sits at the intersection of Customer Success, Account Management, Professional Services, and Support, helping to unify operational visibility and drive measurable improvements in retention, expansion, and delivery. Initially, this role will focus on improving gross retention, supporting the AM team in achieving expansion revenue goals, and improving on-time delivery for Professional Services. It’s an ideal opportunity for a technically fluent, datadriven operator who thrives on building scalable systems and influencing change across teams.

Job Responsibility:

Deploy and maintain a 360° customer data view for CS and AM teams to improve relationship management and retention
Design, launch, and iterate Customer Experience (CX) playbooks using data-driven triggers and automation
Manage the Professional Services forecast motion to improve on-time delivery, accuracy, and cost visibility
Participate in the selection and deployment of new CX, PSA, and support platforms—ensuring the right systems are implemented for longterm scalability
Partner across GTM functions to establish visibility into core KPIs for performance management
Identify and act on insights that improve funnel conversion, velocity, and average selling price (ASP)

Requirements:

Proven experience in Revenue Operations, GTM Operations, or PostSales Operations in a SaaS or technology company
Strong understanding of post-sales KPIs such as retention, expansion, delivery accuracy, and CSAT
Ability to work cross-functionally with senior stakeholders in highperformance environments
Technical fluency in managing RevOps or post-sales tech stacks—from vendor selection through implementation
High EQ and collaborative mindset, with a track record of influencing without authority
Analytical, systems-oriented, and comfortable translating data into business insights

Nice to have:

Experience implementing or managing CX, PSA, or support platforms (e.g., Gainsight, Totango, Kantata, Zendesk)
Prior experience driving retention and expansion programs in B2B SaaS
Familiarity with forecasting and performance management frameworksfor post-sales teams
Exposure to customer lifecycle design or operational scaling initiatives

What we offer:

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Wellness Resources

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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