Revenue Operations - AMER Business Partner Lead

• Partner closely with the Managing Director of the Americas and GTM leadership team to own and lead all Revenue Operations for the Americas region
• Functioning as a chief-of-staff–style partner, helping translate regional goals into executable plans, pressure-testing assumptions, and driving follow-through
• Drive strategy, execution, and performance aimed at improving Productivity per Rep (PPR) in Sales and Customer Success
• Owning annual and quarterly regional planning, including capacity, coverage, targets, pacing, and scenario modeling
• Build and evolve forecasting models and performance frameworks that support data-driven decision-making
• Drive cadenced revenue reporting (monthly business reviews, quarterly business reviews, forecasting, pipeline analysis)
• Serve as the trusted advisor to Sales and CS leaders, providing insights on quota attainment, team performance, pipeline health, and customer success metrics
• Define and implement scalable processes for sales and success across reporting, territory management and customer lifecycle
• Identify and resolve gaps in reporting, data quality, and operational workflows
• Collaborate cross-functionally with global teams in Sales Ops, Finance, HR, Product, and Marketing
• Lead or support high-impact, cross-functional strategic projects and initiatives
• Lead the local Deal Desk to accelerate deal velocity for complex deals, provide a clear qualification process for RFPs, and ensure compliance to the commercial process for large deals

• 10+ years of experience, with 5+ leading Revenue or Sales Operations in a high-growth SaaS environment
• Deep expertise in pipeline generation strategy, territory strategy, forecasting, quota management, sales analytics, and GTM performance tracking
• Fluency in GTM SaaS financials
• comfortable building models and dashboards that guide strategic decision-making
• Hands-on experience with CRM and GTM systems (Salesforce, Gainsight, Clari, Gong, Excel, etc.)
• Strong communication and influencing skills, with a track record of presenting to executive leadership
• Highly collaborative, with the ability to lead through influence and align stakeholders across diverse teams

comfortable using SQL to query Salesforce data in Redshift

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidized fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events
• EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt! global offsite
• Table tennis, board games, gym sessions, book club