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As a Revenue Enablement Program Manager, you’ll own the development and delivery of both micro and programmatic training content as the Product Specialist. You will design and facilitate hands-on learning activities and create impactful, easily consumable sales resource materials. You will also support the improvement, simplification, documentation, and successful launches of Dialpad's products, features, and pricing methodologies. You’ll work closely with Sales Engineering, Customer Success, Product Managers, and Solutions Marketing to bridge technical and tactical gaps through insightful observation, strategic gap analysis, and value-focused execution. You’ll combine creativity and energy with thoroughness and confidence to ensure the successful adoption of new approaches and reduce friction in the selling motion. You will bring specialized product and industry selling expertise to our Sales, Sales Engineering, and Customer Success teams. This includes fostering a culture of continuous learning and improvement to ensure every seller has the knowledge and skills to hit our revenue goals.
Job Responsibility:
Own the development and delivery of both micro and programmatic training content as the Product Specialist
Design and facilitate hands-on learning activities and create impactful, easily consumable sales resource materials
Support the improvement, simplification, documentation, and successful launches of Dialpad's products, features, and pricing methodologies
Work closely with Sales Engineering, Customer Success, Product Managers, and Solutions Marketing to bridge technical and tactical gaps
Bring specialized product and industry selling expertise to our Sales, Sales Engineering, and Customer Success teams
Foster a culture of continuous learning and improvement
Own product enablement efforts as the primary expert for Dialpad's entire product portfolio, add-ons, pricing workflows, and go-to-market strategy
Core Revenue trainer for all product or pricing updates and launches
Maintain all product and pricing materials in Dialpad's CMS, Highspot
Contribute to onboarding efforts for new hires
Primarily responsible for relationships with Product Managers, Solutions Marketing, Sales Engineering, and Business Technology
Consult on end-to-end product strategy, go-to-market dependencies, and pricing navigation
Curate all launch-related live training, resources, feedback loops, and reinforcement activities for all Revenue roles
Bridge technical and operational gaps to ensure sales mastery
Partner with Sales Engineering and Revenue leadership to identify gaps in skills or knowledge and design training programs
Develop and deliver interactive training workshops, job resources, practice activities, demo certifications, and more
Activate internal use of our own Dialpad products
Spearhead product feedback sessions and surveys
Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated
Requirements:
2-4+ years of experience in Sales Enablement, Sales, Sales Engineering, or a related role, with experience in supporting or working closely with sales teams, ideally in the UCaaS and CCaaS industry
Strong technical acumen, with an understanding of basic sales process and terminology, and how to enable revenue-driving teams for success
Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams
Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred
Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment
A proactive, problem-solving mindset and a passion for continuous improvement
Bachelor’s degree preferred
Sales experience preferred
Nice to have:
Experience using Generative or Agentic AI Tools, Docebo (LMS), and Highspot (CMS) preferred
Sales experience preferred
What we offer:
Competitive salary, comprehensive benefits, and real opportunities for growth
Cutting-edge AI tools
Robust training program
Vibrant office environment
Inclusive culture recognized as a Great Place to Work