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Revenue Enablement Content Strategy Manager

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Atlassian

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Location:
United States , San Francisco

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

We’re looking for a strategic and execution-oriented strategist to build and scale our end-to-end content and AI enablement strategy for Sales and Customer Care. This role blends strategic leadership with operational execution, requiring skills in governance, lifecycle management, contributor enablement, portal ownership, and AI-driven systems to ensure customer-facing teams have access to the right content, at the right time.

Job Responsibility:

  • Define long-term strategy for content governance and portal experience for Sales and Customer Care
  • design and implement role or moment-based AI agents using Rovo AI
  • lead AI agent development and governance
  • build scalable content governance models including taxonomy and tagging
  • manage content lifecycle (intake, review, publishing, auditing, retirement)
  • maintain standards for content quality and compliance
  • act as business owner for Sales and Customer Care enablement portals
  • improve content architecture and user experience
  • develop toolkits and training materials for content contributors
  • host forums and communications to engage contributors.

Requirements:

  • Strategic leadership and execution skills
  • expertise in content governance and lifecycle management
  • ability to design and manage AI-driven systems like Rovo AI and Confluence
  • experience in portal ownership and user experience design
  • ability to develop and scale a community of content contributors
  • strong collaboration skills across Enablement, Marketing, Product, RevOps, and IT
  • proficiency in defining success metrics for AI systems and content engagement.

Nice to have:

  • Experience with instructional design teams
  • knowledge of publishing workflows
  • ability to streamline communication and collaboration across channels.
What we offer:
  • Health and wellbeing resources
  • paid volunteer days
  • bonuses
  • commissions
  • equity programs.

Additional Information:

Job Posted:
May 28, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
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