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The purpose of this position is to facilitate timely collection of invoices. This is achieved by building relationships with the business office managers in the assigned markets and working with responsible parties to obtain payment. Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. This is a full-time position working standard business hours Monday - Friday. Position reports to the office for first six-months then moves to hybrid. Full remote position will be considered for candidates living further than 50 miles from Overland Park, KS.
Job Responsibility:
Communicates with and builds a positive relationship with assigned facilities in order to facilitate timely payment of invoices
Contacts responsible parties to obtain payment for outstanding invoices
Contacts case workers as necessary to expedite Medicaid adjustments
Works in phone queue to answer questions about Senior Dental Care billing
Cleary documents all interactions in Salesforce
Recommends write-offs for uncollectable accounts
Partners with internal stakeholders to meet company objectives
Provides periodic updates to supervisor on assigned accounts
Performs other duties as assigned
Requirements:
Associate’s degree preferred, or equivalent work experience
2+ years’ experience in accounts receivable/collections/customer service/or account management
Proficient with Microsoft Office products (Excel, Word, Outlook)
Experience working in Salesforce or other CRM systems
Problem solving — Identify and resolve problems in a timely manner
Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments
Planning/organizing — Prioritize and plan work activities and use time efficiently
Quality control/Attention to detail — Demonstrate accuracy and thoroughness
monitor own work to ensure quality and apply feedback to improve performance
Adaptability — Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance
Able to work in a team environment
What we offer:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more