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The Revenue Cycle Coverage and Claims Associate I will be responsible for the accurate and timely work of filing insurance claims for Exact Sciences. This role will demonstrate medical insurance knowledge by determining initial and/or ongoing eligibility, coverage, and related insurance reimbursement order details, including commercial, government, and all various plan coverage. This role will identify order and reimbursement deficiencies, route orders for appropriate actioning, and document actions taken within the systems for claims lifecycle tracking. This role will also support the broader activities of ensuring appropriate coverage by utilizing Epic, external portals, and other software, and communicate insurance information to ancillary departments and other teams within the reimbursement operations departments.
Job Responsibility:
Maintain confidentiality and adhere to all HIPAA guidelines/regulations
Determine initial or ongoing patient insurance eligibility verification for all claims, including commercial and government insurance to the plan coverage and product level
Investigate and correct accounts within Epic and other systems/tools, including updates to patient demographics, financial information, and guarantor information
Interact with various insurances/third party payors accurately and timely to ensure authorization is obtained and documented based on internal and external policies and regulations
Research missing or erroneous information on accounts using various portals and other resources, including outreach and identification of unknown payors
Stay current with relevant medical billing regulations, rules, and guidelines
Provide ad-hoc support within the department for special projects and outages/high volume events
Complete position responsibilities within the appropriate time frame while adhering to quality standards
Ability to communicate effectively with all levels of staff through both verbal and written communications
Ability to work in a team environment and adapt to changing workload and circumstances effectively
able to respond to new information quickly
Ability to act in a professional manner in all interactions with members of the Exact Sciences clinical laboratory team, clients, and associates
Ability to work with others in a spirit of teamwork and cooperation
Excellent problem-solving abilities and organizational skills
Disciplined, self-motivated and reliable
able to stay focused on a task and work independently
motivated to perform quality work
diligent about arriving to work on time and completing tasks that are assigned in a timely manner
Possess a positive attitude
Ensure compliance with all Company procedures and guidelines
including, but not limited to, Code of Business Conduct and Ethics
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization
Ability to work designated schedule
Ability to work overtime, as needed
Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day
You will be required to successfully complete an assessment showing understanding of Exact Sciences Epic processes necessary to the job functions with a score of 80% or higher
Requirements:
High School Diploma or General Education Degree (GED)
3+ months of experience in any healthcare field
Strong knowledge of order management, insurance claims procedures, electronic health record (EHR) operating systems
Basic knowledge of medical terminology and/or health insurance terms
Demonstrated strong attention to detail and focus on quality output
Proficient with electronic health records
Proficient in Microsoft Office programs, such as Word and Outlook
Demonstrated ability to perform the essential duties of the position with or without accommodation
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis
Nice to have:
Associates Degree in field as outlined in the essential duties
1+ years of experience in the medical or insurance billing field
Experience in revenue cycle platform applications
Medical billing certification
What we offer:
paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage