Revenue Cycle Coordinator IV Job at University of Rochester (Remote Work

Job Description

With considerable autonomy and discretion, the Revenue Cycle Coordinator IV plays a key role in supporting departmental leadership by overseeing daily work or production operations and ensuring workflow efficiency. This position serves as a resource and mentor to team members, providing training to new staff and offering expert guidance in complex or escalated situations. The Revenue Cycle Coordinator IV is expected to demonstrate comprehensive knowledge of revenue cycle processes both within their immediate team and across related functions. This position requires exceptional organizational and interpersonal skills, attention to detail, and strong analytical abilities.

Job Responsibility

Supports priorities assigned by the supervisor and/or manager
Oversees and monitors the daily activities of revenue cycle team members to ensure efficient operations
Serves as a focal point for answering questions and solving problems for difficult and unusual accounts/situations
Troubleshoots problem identification, quantification, and resolution
Maintains in-depth knowledge of the professional billing system, associated processes, and cross-functional workflows
Works closely with associates to address errors offering solutions and retraining as needed
Provides timely, constructive feedback and training to support performance improvement
Assists in the development of training documents and to assist with onboarding, training and cross-training of staff
Accurately documents issues, employee errors, transactions, and inquiries in designated systems, ensuring thorough resolution and follow-up
Shares performance insights with supervisors and managers to support employee development, accountability, and strategic decision-making
Provides hands-on support for various revenue cycle functions to ensure continuity during staff absences or as operational needs arise
Performs tasks such as payment posting, work queue follow-up actions, and account research with accuracy and efficiency
Identifies trends and recurring issues, escalating complex cases as needed and recommending effective solutions
Demonstrates flexibility and cross-functional knowledge to maintain workflow consistency and support team performance
Recommends new procedures to management that will enhance efficiency and effectiveness within the revenue cycle
Annually reviews existing policy and procedure manual with supervisor and/or manager
Cultivates and maintains professional relationships with primary customers within area of responsibility and across the organization to foster opportunities for revenue enhancement, enhanced customer service and learning and development
Performs other duties as assigned to support departmental goals and organizational priorities

Requirements

Associate’s degree in Business Administration required
3 years of medical patient accounting or consumer accounting experience
or an equivalent combination of education and experience required
1 year of demonstrated leadership experience
or an equivalent combination of education and experience required

Nice to have

Medical terminology experience preferred
Intermediate Excel knowledge preferred

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Revenue Cycle Coordinator IV

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