Job Description
Revenue & Collections Officer Location: Adelaide CBD / Metro, South Australia Sector: South Australian Public Sector (Government) Role Type: Ongoing (Permanent) and Term Contract opportunities About the Opportunity Are you a strong communicator who thrives on solving problems and helping people? We are seeking motivated individuals to join our government debt collection and revenue management teams in South Australia. Unlike traditional high-pressure corporate collection roles, government positions focus on ethical recovery, compliance, and supportive customer service. In this role, you will work with South Australian citizens and businesses to manage outstanding accounts, establish fair payment arrangements, and help individuals navigate their financial obligations to the state. Key Responsibilities Customer Engagement: Manage inbound and outbound calls and written correspondence regarding outstanding government fees, fines, or taxes. Problem Solving: Assess individual financial circumstances and negotiate realistic, sustainable payment plans in line with government legislation and policies. Data & Administration: Accurately update customer records, manage account balances, and process financial transactions within secure government databases. Compliance: Maintain a high level of confidentiality and adhere to strict regulatory guidelines, ensuring fair and respectful treatment of all customers. What We Are Looking For Strong Communicators: Excellent verbal and written communication skills, with the ability to handle difficult conversations with empathy, resilience, and professionalism. Negotiation Skills: A natural ability to problem-solve and find mutually beneficial solutions. Tech Savvy: Comfort navigating multiple software systems, databases, and standard office tools (e.g., Microsoft Office). Integrity: A commitment to public sector values, confidentiality, and treating every individual with respect. Mandatory & Desired Clearances National Police Clearance: A current, valid National Police Certificate is a mandatory requirement for employment. Working with Children Check (WWCC): A current DHS Working with Children Check is highly desired for these roles. Prior experience in retail, banking, customer service, call centres, or administrative roles translates exceptionally well to this position. Why Work for Randstad? Join Randstad's community of contractors and enjoy a range of benefits designed to support your career: Three pay runs per week to ensure you are paid within the week. Access to the My Randstad portal for easy payslip access. Exclusive access to roles before they go to market. Discounts at major retailers like David Jones, Myer, JB Hi-Fi, Woolworths, and more. Access to our employee assistance program, including confidential counseling services. A genuine support team dedicated to your development and success. How to Apply Ready to start your next government assignment? Click APPLY and upload your CV in WORD format. Please ensure your current National Police Clearance status is noted. For confidential enquiries, please contact Paige Lovell at paige.lovell@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
