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Returns Lead

United States of America, Piscataway Employment contract 21.00 - 24.00 USD / Hour · Job Posted May 31, 2026
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Job Responsibility

  • Understand all inbound Returns Dock processes including but not limited to: REF Inspect process
  • RTV Bedding process
  • Yard Maintenance process
  • Material Handling standards
  • STO process
  • Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading
  • Maintain media file storage for follow-up
  • Complete returns dock administrative duties: Enter and maintain trailer/trailer quality information in SharePoint
  • load bar/load strap inventory reporting
  • chair box return/condition of boxes
  • accuracy of depot reporting
  • transfer of information from Guard Staff/Yard Staff to SharePoint
  • Enter trailer status (Processed, Not Yet Arrived, To Be Unloaded)
  • Correct any trailer discrepancy information received from other sources
  • Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product
  • Support and facilitate training (and cross training) of all employees
  • Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting
  • Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements
  • Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely
  • All decision-making responsibilities are under the direct supervision of the Returns Supervisor
  • All other duties as assigned

Requirements

  • High School diploma or equivalent work experience
  • 3+ years of warehouse experience including leadership experience in a warehouse environment
  • Skilled at multi-tasking and managing competing priorities
  • Working knowledge of Word, Excel, SAP and Red Prairie
  • Detail oriented and accurate
  • Demonstrated ability to quickly recognize and diagnose trend and patterns in productivity data
  • Must be able to work flexible hours determined by the needs of the department including weekends and evenings
  • Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position
  • Must be at least 18 years old to be considered for employment with Bob's

What we offer

  • Competitive Medical, Dental, and Vision Insurance
  • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday
  • 401(k) Profit Sharing Plan with a generous company match
  • Pet Insurance and employer-paid Life Insurance options
  • Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
  • Employee Discount starting on Day 1, plus exclusive partner discounts

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