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Understand all inbound Returns Dock processes including but not limited to: REF Inspect process
RTV Bedding process
Yard Maintenance process
Material Handling standards
STO process
Communicate with Yard Staff regarding trailer needs and movements and assess quality/safety of return trailer loading
Maintain media file storage for follow-up
Complete returns dock administrative duties: Enter and maintain trailer/trailer quality information in SharePoint
load bar/load strap inventory reporting
chair box return/condition of boxes
accuracy of depot reporting
transfer of information from Guard Staff/Yard Staff to SharePoint
Enter trailer status (Processed, Not Yet Arrived, To Be Unloaded)
Correct any trailer discrepancy information received from other sources
Understand all staging areas and disposition codes to ensure that staff is following processes established for the staging of returning product
Support and facilitate training (and cross training) of all employees
Coordinate with other Operations Departments to identify and isolate special merchandise on trailers as needed for customer issue resolution, QC or reporting
Communicate with Returns management staff to identify issues, recognize trends and patterns in Operations process, and work with Returns Management/Returns QC to develop improvements
Coordinate with Returns Operations staff to ensure all merchandise is in clean condition and dock/floor space is utilized efficiently and safely
All decision-making responsibilities are under the direct supervision of the Returns Supervisor
All other duties as assigned
Requirements
High School diploma or equivalent work experience
3+ years of warehouse experience including leadership experience in a warehouse environment
Skilled at multi-tasking and managing competing priorities
Working knowledge of Word, Excel, SAP and Red Prairie
Detail oriented and accurate
Demonstrated ability to quickly recognize and diagnose trend and patterns in productivity data
Must be able to work flexible hours determined by the needs of the department including weekends and evenings
Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position
Must be at least 18 years old to be considered for employment with Bob's
What we offer
Competitive Medical, Dental, and Vision Insurance
Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday
401(k) Profit Sharing Plan with a generous company match
Pet Insurance and employer-paid Life Insurance options
Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
Employee Discount starting on Day 1, plus exclusive partner discounts