CrawlJobs Logo

Returns & Exchanges Co-worker

https://www.ikea.com Logo

IKEA

Location Icon

Location:
Canada , Edmonton

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

  • Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
  • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
  • Maintaining an ongoing awareness of daily and weekly service/delivery targets
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
  • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
  • Assist team members with additional duties, as required

Requirements:

  • You love challenges
  • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
  • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
  • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
  • You are a total people-person and can strike up a conversation easily
  • You are quite comfortable with computers and are generally technology-savvy
  • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
What we offer:
  • Wellness days (in addition to your vacation days)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
Icon
IKEA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Returns & Exchanges Co-worker

Exchange and Returns Co-worker

Resolve customer service issues, process returns and exchanges, maintain invento...
Location
Location
Canada , Dartmouth
Salary
Salary:
20.15 CAD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You seek challenges and solve them
  • At least 6 months of customer service work experience in retail
  • Attention for details and multitasking abilities
  • Compassionate and understanding customer service skills
  • Able to strike up conversations easily
  • Comfortable with computers and technology
  • Physically capable of working in a fast-paced environment lifting items up to 50 lbs
Job Responsibility
Job Responsibility
  • Resolve customer issues diplomatically
  • Process transactions according to return and exchange policies
  • Handle cash in compliance with company policy
  • Maintain stock accuracy and inventory integrity
  • Stay updated on product knowledge and store policies
  • Assist team members with additional duties
What we offer
What we offer
  • Wellness days
  • Extended health, dental, and vision coverage
  • RRSP with IKEA contribution matching
  • Annual bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts
  • Free drinks and healthy meal options (where available)
  • Parental leave
  • Bereavement leave
  • Parttime
Read More
Arrow Right

Carts Co-Worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...
Location
Location
United States , Stoughton
Salary
Salary:
19.15 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Physical Demands: Lifting up to 50lbs and walking frequently
  • Working Conditions: Outdoor 50% of the time.
Job Responsibility
Job Responsibility
  • Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean by clearing away straps, excess carts, and cardboard
  • Ensure that all physical shopping tools, including carts, pencils, yellow bags, maps, and twine, are adequately stocked and maintained throughout the store during business hours
  • Ensure physical shopping tool are filled at closing
  • Monitor the condition of physical and digital shopping tools, report any IT issues, and remove any physical stands or tools that are unsafe
  • Address customer needs, resolve issues independently, escalate matters to a manager when needed
  • Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
  • When supporting in Full Serve Hand Out (FSHO), provide customers with a simple and efficient handout experience
  • When supporting in Returns, ensure products and equipment are properly staged
  • When supporting Click & Collect, create a positive customer experience by ensuring accurate order handoff
  • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Parttime
Read More
Arrow Right

Cart Attendant co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...
Location
Location
United States , St. Louis
Salary
Salary:
17.15 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Physical Demands: Lifting up to 50lbs and walking frequently
  • Working Conditions: Outdoor 50% of the time
  • must be 18 years old
  • Authorized to work in US
  • Retail environment, must have open availability especially weekends FRI-Sun between 8am-11pm
Job Responsibility
Job Responsibility
  • Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
  • Ensure that all physical shopping tools are adequately stocked and maintained throughout the store
  • Ensure physical shopping tools are filled at closing
  • Monitor the condition of physical and digital shopping tools, report any IT issues
  • Address customer needs, resolve issues independently, escalate matters to a manager when needed
  • Support in other customer service areas such as Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • Wisely Pay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Parttime
Read More
Arrow Right

Carts Co-worker

As a Retail Carts Co-worker, you will assist customers, maintain shopping tools,...
Location
Location
United States , Jacksonville
Salary
Salary:
17.15 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lifting up to 50lbs
  • walking frequently
  • outdoor work 50% of the time
Job Responsibility
Job Responsibility
  • Provide friendly and efficient car loading and/or unloading services while keeping the loading zone clean
  • ensure physical shopping tools are stocked and maintained throughout the store
  • monitor physical and digital shopping tools and address IT or unsafe conditions
  • support customer service areas like Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect
  • contribute to a positive customer experience
  • maintain IKEA culture by embracing diversity
What we offer
What we offer
  • Generous paid time off
  • holiday and sick time
  • WiselyPay earned wages early
  • paid parental leave
  • KinderCare tuition discount
  • retirement and bonus plans
  • co-worker discount
  • meal deal
  • referral bonus
  • pet insurance program
  • Parttime
Read More
Arrow Right

Carts Co-worker

As a Retail Carts Co-worker ensuring an enjoyable shopping experience for our cu...
Location
Location
United States , St. Louis
Salary
Salary:
17.15 USD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • must be 18yrs
  • Authorized in US
  • must have open availability 8am-11pm especially weekends FRI-SUN
  • Physical Demands: Lifting up to 50lbs and walking frequently
  • Working Conditions: Outdoor 50% of the time
Job Responsibility
Job Responsibility
  • Provide friendly and efficient car loading and/or unloading services
  • Keep loading zone clean by clearing away straps, excess carts, and cardboard
  • Ensure all physical shopping tools are adequately stocked and maintained
  • Monitor condition of physical and digital shopping tools
  • Report IT issues
  • Remove unsafe physical stands or tools
  • Address customer needs and resolve issues
  • Support in Full Serve Hand Out (FSHO), Exchanges & Returns, Click & Collect as needed
  • Contribute to IKEA culture embracing diversity
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Parttime
Read More
Arrow Right

Exchange & Returns Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...
Location
Location
Canada , Coquitlam
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
  • Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
  • Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
  • Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment
Job Responsibility
Job Responsibility
  • Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
  • Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
  • Communicate decisions confidently and empathetically to ensure a positive customer experience
  • Process transactions accurately while maintaining inventory control and compliance
  • Stay informed on policy updates, product knowledge, and service performance targets
  • Collaborate with team members to support overall customer relations operations
What we offer
What we offer
  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
  • Parttime
Read More
Arrow Right

Store Customer Service Leader

Location
Location
Italy , Pisa
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in Customer Service/Customer Care and knowledge of retail environment
  • Broad knowledge of customer life cycle and critical pain points connected to and between customer care
  • Broad knowledge about the local market environment, expectations from omnichannel customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
  • Extensive knowledge of customer service (including: all aspects of the customer return, churn and exchange process), problem solving and conflict handling techniques
  • Broad knowledge of data analytics, operational plans (including cost and budget management) and goals, as well as continuous follow up on store KPIs
  • Strong leadership capabilities including ability to lead the business through the team and with the other store’s stakeholders, finding solutions for customer and operational issues
  • Ability to work independently and reliably on agreed working methods and able to implement solutions quickly
  • Ability to make things happen, priorities and make decisions by championing flexibility, speed and simplicity
  • Good attention to details by being persistent, structured and accurate
  • A considered decision-maker thanks to strong interpersonal skills with the ability to build trustful relationships, through good communication, negotiation and influencing skills
Job Responsibility
Job Responsibility
  • Take responsibility for your department goals in every channels and secure that your action plan ensures the country priorities are implemented in your store
  • Create and implement the local customer relations' action plan by identifying root causes of resolutions cases, using customer insights and needs and actively cooperate with all key stakeholders within commercial and beyond to secure integration, capacity development, quality performance of all services
  • Lead the deployment at local level of the country complete Services Offer (including planning, delivery, assembly, financing) steering towards a profitable and sustainable growth
  • Secure proactive communication of the full services offer in all relevant media and communication channels, following country directions
  • Secure that global and local solutions (working methods and tools to support a simple and smooth customer journey) are implemented in a successful way and follow ASR and compliance
  • Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer friendly handling of complaints also through data driven approach
  • Act as key operational point of contact to Remote Customer Meeting Point (RCMP) and provide input to the service agreements and support co-workers in executing those
  • Proactively work with People Planning department to have the right number of competent co-workers in the right place at the right time securing that they are fully able and available to guarantee the best customer experience to our visitors and offer a professional service
  • Ensure your team has the right growth mindset and customer focused culture and attitude, the correct knowledge about the services strategy and working routines for proper customer resolution
  • Recruit, onboard & develop your team, its individual members, and their talent to have engaged co-workers and ensure a succession planning
What we offer
What we offer
  • Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)
  • Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life
  • Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€
  • Employee discount: 15% on the purchase of IKEA products for personal use
  • IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
  • Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more
  • Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together
  • Fulltime
Read More
Arrow Right
New

Customer Experience Manager - Queensland Market

As Customer Experience Manager, you will lead and drive the customer experience ...
Location
Location
Australia , North Lakes
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
June 15, 2026
Flip Icon
Requirements
Requirements
  • Strong leadership experience within IKEA retail or a similar environment
  • A proven track record of delivering results through people and customer experience
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving capabilities
  • The ability to inspire, engage and develop others
  • Hands-on leadership with the ability to act quickly and simply
  • Strong alignment with IKEA culture and values
Job Responsibility
Job Responsibility
  • Create, own and drive the Customer Experience Strategy across all customer touchpoints
  • Build a strong customer-focused culture throughout the market
  • Create positive emotional experiences for customers and co-workers
  • Ensure efficient and customer-friendly complaint handling, exchanges and returns
  • Create a family-friendly environment that converts visitors into loyal customers
  • Support operational excellence in daily customer operations
  • Ensure smooth and cost-effective payment processes
  • Lead, coach and develop leaders and co-workers
  • Identify and develop future talent and succession plans
  • Analyse customer and financial KPIs
  • Fulltime
Read More
Arrow Right