Returns Coordinator

• Arrange and coordinate transportation for customer returns
• Verify RMAs and follow up on missing or invalid information
• Consolidate return shipments to reduce transportation costs
• Provide RMA and BOL documentation to carriers
• Schedule return deliveries to LG warehouse or as-is dealers
• Manage reverse logistics for returned products
• Act as the primary contact for return shipments and carriers
• Respond to group emails in a timely manner
• Track RMAs and investigate cases open over 30 days
• Handle rail billing and related administrative tasks
• Escalate carrier issues to the Manager as needed
• Perform additional assigned duties

• 1–3 years of experience in a customer service–related role
• Strong computer skills, especially Microsoft Excel
• Warehouse experience preferred
• Excellent interpersonal and communication skills (written and verbal)
• Self-motivated and resourceful with the ability to work independently
• Team player with the ability to interact effectively at all organizational levels
• Strong organizational and time-management skills
• Ability to work well under pressure

Warehouse experience preferred

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care