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Returns Clerk

United States, Augusta 13.00 USD / Hour · Job Posted December 09, 2025
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Job Description

The Returns Clerk manages customer returns, processes credits, repairs, and replacements, and keeps accurate records. This role ensures smooth operations and supports team goals by efficiently handling returns and maintaining strong communication between departments.

Job Responsibility

  • Process returned merchandise and investigate the reason for returns
  • Maintain an accurate returns log and manage open return items until completion
  • Communicate return details to the production team through meetings and updates
  • Prepare returned goods for resale or disposition, including shipping to the Decorator’s Outlet
  • Issue credits, repairs, or replacements based on customer claims
  • Collect necessary documentation from customers to verify return claims
  • Generate returns metrics, charts, and reports for tracking and analysis
  • Perform general housekeeping duties, including COVID-related cleaning tasks
  • All other duties as assigned

Requirements

  • High school graduate or equivalent
  • Experience with basic office equipment (computer, phone)
  • Proficient in Microsoft Excel and Word
  • Strong attention to detail and accuracy in data entry
  • Ability to use and read a tape measure
  • General knowledge of fabrics and production equipment
  • Capable of standing for extended periods and lifting over 30 pounds
  • Ability to follow written and verbal instructions
  • Strong communication skills for interacting with customers and departments
  • Ability to pass a color-blind test
  • Closed toe / closed heel shoes (tennis shoes preferred)

What we offer

  • Generous benefits package including medical, dental, vision, life, disability
  • A company culture that prioritizes internal development and professional growth
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Paid parental leave
  • Wellness programs and product discounts

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