Returns Clerk Jobs

Returns Clerk

Hunter Douglas

Location:
United States, Augusta

Category:
Logistics

Contract Type:
Not provided

Salary:

13.00 USD / Hour

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Job Description:

The Returns Clerk manages customer returns, processes credits, repairs, and replacements, and keeps accurate records. This role ensures smooth operations and supports team goals by efficiently handling returns and maintaining strong communication between departments.

Job Responsibility:

Process returned merchandise and investigate the reason for returns
Maintain an accurate returns log and manage open return items until completion
Communicate return details to the production team through meetings and updates
Prepare returned goods for resale or disposition, including shipping to the Decorator’s Outlet
Issue credits, repairs, or replacements based on customer claims
Collect necessary documentation from customers to verify return claims
Generate returns metrics, charts, and reports for tracking and analysis
Perform general housekeeping duties, including COVID-related cleaning tasks
All other duties as assigned

Requirements:

High school graduate or equivalent
Experience with basic office equipment (computer, phone)
Proficient in Microsoft Excel and Word
Strong attention to detail and accuracy in data entry
Ability to use and read a tape measure
General knowledge of fabrics and production equipment
Capable of standing for extended periods and lifting over 30 pounds
Ability to follow written and verbal instructions
Strong communication skills for interacting with customers and departments
Ability to pass a color-blind test
Closed toe / closed heel shoes (tennis shoes preferred)

What we offer:

Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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