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Returns and Exchanges Coworker

https://www.ikea.com Logo

IKEA

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Location:
Canada, Edmonton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.15 CAD / Hour

Job Description:

The Returns and Exchanges coworker ensures a positive customer experience by resolving issues in a timely and fair manner in accordance with IKEA returns and exchange policies. This role involves handling cash, maintaining inventory integrity, and staying updated on product and policy knowledge in a fast-paced retail environment.

Job Responsibility:

  • Be an IKEA Ambassador and resolve customer issues fairly and timely
  • Actively listen to customer needs and process transactions according to IKEA policies
  • Handle cash according to IKEA policy
  • Maintain stock accuracy and inventory integrity
  • Stay updated on IKEA product knowledge, in-store and online specials, and policies
  • Assist team members with additional duties as required

Requirements:

  • At least 6 months of customer service work experience in retail
  • Amazing attention for details and ability to juggle multiple priorities
  • Excellent customer service skills and ability to meet customers with compassion
  • Comfort with computers and technology-savviness
  • Ability to work in a physically demanding, fast-paced environment and lift heavy items up to 50 lbs

Nice to have:

Returns or cashier experience

What we offer:
  • Wellness days
  • Extended health, dental, and vision coverage
  • RRSP with IKEA contribution matching options
  • Annual IKEA bonus incentive plan eligibility
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts
  • Free drinks and meal options in co-worker restaurant
  • Parental leave
  • Bereavement leave
  • Employee assistance program

Additional Information:

Job Posted:
May 26, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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