Retreat Host

• Serve as the Hospitality Ambassador and first/last impression of the resort
• Assist guests with luggage handling, including lifting and loading/unloading onto carts and vehicles
• Engage with guests by 'Talking Story,' sharing island history, activity recommendations, and cultural insights
• Provide personalized guest service, addressing questions, requests, suggestions, and concerns professionally
• Assist with reservations for activities, dining, and special events
• Escort guests around the resort as needed
• Perform all check-out procedures upon guest departure
• Maintain and manage an assigned cash float, following all resort policies
• Respond to guest emails and chat inquiries promptly and professionally
• Collaborate with third parties to help build guest itineraries
• Assist with driving guests as needed in rare, extraordinary circumstances
• And other duties as assigned by management

• Legal work authorization in United States
• Tuberculous (TB) clearance card
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Weekend and Holiday availability required
• Warm, welcoming demeanor and a positive, guest-centric attitude
• 1–2 years of prior experience in front desk, concierge, or guest service roles preferred

Knowledge of local Lāna‘i culture, geography, and activities is a plus

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self