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Exciting Career Opportunity at Citizen. Are you a driven professional seeking to make an impact in Retirement Living? With over fifty years of experience, we have grown to become one of the UK’s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Job Responsibility:
Lead a regional team of Retirement Living Officers and oversee high-quality housing management services across retirement living schemes
Manage one or 2 schemes on a day-to-day basis
Play a key role in service delivery and development, partnership building, safeguarding and performance improvement
Leading a culture where customers and colleagues feel valued and supported
Requirements:
GCSE Maths & English at Grade C or above (or equivalent)
A minimum of a level 3 CIH qualification or equivalent
At least 5 years’ experience in social housing, care, support or other relevant sector
Ability to handle customer crises sensitively and responsibly
Experience of liaison with external agencies to secure outcomes for customers/communities
Nice to have:
Experience supporting vulnerable individuals facing mental health issues, addictions, or challenging behaviours
Customer engagement experience
What we offer:
Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Comprehensive health insurance and wellness programs
Flexible working hours and generous leave policies
Access to training programs and career development resources