Retirement Counselor Team Manager

• Overseeing and developing a team of Retirement Counselors.
• Creating supervisory procedures for retirement and distribution team and ensuring regulatory policy adherence. It also includes overseeing client interactions to ensure compliance.
• Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.
• Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.
• Developing, maintaining, and reviewing a comprehensive measurement of Retirement Counselor performance goals.
• Managing and continuously improving client service delivery and processes.
• Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.

• Have experience in financial services/retirement plan benefits arena (7 years)
• Have Series 7 and 66 securities licenses. Series 9/10 or 24 must be acquired within 6 months.
• Have advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans.
• Have proficiency in managing/coaching others (3 years) in a Call Center environment.
• Have intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management.
• Have experience with creating and maintaining audit and compliance procedures (2 years).
• Have intermediate knowledge of Managed & self-directed accounts, and the Delivery Model and the market that it's delivered into.
• Have ability to speak Spanish is highly recommended.

Ability to speak Spanish is highly recommended.

• Health, dental and vision coverages starting Day One
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career growth opportunities
• Flexible working arrangements