Retentions Advisor Job at Verisure Services (UK) Limited (Newcastle Upon Tyne)

Customer Retentions Advisor

Salary: £25,506 plus average bonus earning potential of £8,400 per annum. Hours:...

Location

United Kingdom

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

1 years continuous and targeted sales experience within the last 3 years
A driven mindset with strong customer service and sales skills with a love for hitting targets
Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed

Job Responsibility

Build rapport with customers, get to know their individual needs and put their interests first
Use sales and communication skills to upsell products

What we offer

33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year
Investment in your career - Development through ongoing coaching and clearly defined progression opportunities
Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs
Pension scheme - Matched employer contributions up to 5% of basic salary
Life assurance - Employer funded cover of 4x basic salary
Employee assistance programme - Free support for physical & mental health, financial assistance and more

Fulltime

New

Advisor, Professional Academic

Advises assigned students for the purpose of assisting them in establishing plan...

Location

United States , Richmond

Salary:

Not provided

Eastern Kentucky University

Expiration Date

Until further notice

Requirements

Bachelor required
Master's preferred
One or more years of experience working with students in an advisory capacity

Job Responsibility

Serve as Primary Academic Advisor for Assigned freshmen and sophomore students for the purpose of assisting them in establishing an academic plan and positive and effective strategies that will enable student retention and success
Review degree audits of students who have applied for graduation (Fall, Winter, Spring, Summer) to ensure they are on track and to resolve any issues that would prevent their timely completion of their degree program
Collaborate with other professional advisors and Associate Dean to learn curriculum of relevant departments and assist and track curricular processes and changes
Collaborate with CJSMS advisors to support advising efforts for in-person and online programs operating within the college
Other duties as assigned

Fulltime

New

HR Advisor - Care Services

As an HR Advisor, you'll be the first point of contact for operational HR suppor...

Location

United Kingdom

Salary:

30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in an HR Advisor role within a fast-paced environment
Strong knowledge of employment law and HR best practice
Excellent communication and influencing skills with the ability to build relationships at all levels
Experience working in a regulated environment (social care experience desirable)
Ability to analyse data, identify trends, and provide meaningful insights
CIPD Level 5 (or working towards) is desirable
Flexibility to travel within the UK when required

Job Responsibility

Provide day-to-day HR advice, coaching and support to managers
Advise on all areas of the employee lifecycle, including contracts, capability, absence, employee relations, retention, redeployment, and redundancy
Escalate complex or high-risk cases where appropriate
Support leaders to anticipate and plan for workforce needs
Keep up to date with employment law and HR best practice, recommending improvements where needed
Contribute to the delivery of projects within the People Services Delivery Plan
Deputise for colleagues or the Group HR Manager when required

Fulltime

New

Sales Development Manager

Lead, manage, and develop the sales team within a high-volume inbound sales envi...

Location

United Kingdom , Poole

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience leading and managing a sales team in a high-volume, performance-driven environment
Strong commercial sales background, with a deep understanding of conversion, AOV, margin, and sales behaviours
Demonstrable experience coaching and developing individuals to improve performance and consistency
Highly data-driven, comfortable using performance metrics to identify issues and drive action
Strong leadership presence, able to set standards, hold accountability, and motivate teams
Experience managing performance through KPIs, structured coaching, and clear development plans
Strong organisational and prioritisation skills, with the ability to manage competing commercial demands
Confident using CRM systems and sales reporting tools to drive decision-making and accountability
Ability to lead by example and positively influence team culture and behaviours
Commercially astute with a strong understanding of balancing revenue growth and margin protection

Job Responsibility

Own daily sales performance across phone, email, and marketplace channels, ensuring targets are met and exceeded
Manage, coach, and develop Sales Advisors to improve conversion, average order value, and warranty attachment
Set clear expectations on sales behaviours, call quality, and commercial discipline, reinforcing standards consistently
Monitor and act on individual and team performance metrics including revenue, conversion, discounting, brokering, and warranties
Drive consistency in sales approach, scripting, and customer handling standards across the team
Work closely with Sales Operations to ensure processes, tools, and workflows support revenue generation
Identify performance gaps and implement targeted coaching, training, or corrective action to improve outcomes
Conduct regular 1:1s, coaching sessions, and performance reviews to support development and accountability
Produce accurate sales forecasting and pipeline reporting, highlighting risks and opportunities proactively
Recognise and reward high performance, helping to build an engaged and motivated sales culture

What we offer

Staff discounts on vehicle parts and discounted fuel
Health Cash Plan after probation
Critical Illness Cover and Death in Service
Family Day & Community Volunteer Day
Extra holiday after 3 years’ service
Increased pension contributions after 5 years

Fulltime

New

Senior Student Success Manager

The Senior Student Success Manager is responsible for managing high-value studen...

Location

United Kingdom , London

Salary:

42000.00 - 48000.00 GBP / Year

Blue Education

Expiration Date

Until further notice

Requirements

Bachelor's degree or above
Excellent written and spoken English
3–6+ years of relevant experience in education services, student support, client success, account management, admissions consulting, tutoring operations, premium hospitality, private client services or a similar high-touch client-facing role
Proven ability to manage demanding clients, parents or stakeholders with calmness, clarity and professionalism
Strong written communication skills, with the ability to produce clear, polished and sensitive client updates
Excellent organisation, attention to detail and follow-through
Ability to manage multiple students, families and internal stakeholders at the same time
Strong problem-solving skills and good judgement when handling sensitive or high-pressure situations
Commercial awareness around client satisfaction, retention, renewals and long-term relationship building
Genuine passion for education, student development and high-quality service

Job Responsibility

Own and manage a portfolio of student and family relationships, ensuring a consistently high-quality experience
Oversee student progress, tutoring schedules, learning plans, academic outcomes and parent communication
Support high-quality service delivery during weekends where required
Lead regular progress reviews with students, parents, tutors and internal consultants
Identify student risks early, including low engagement, academic underperformance, tutor mismatch, missed work, parent dissatisfaction or unclear goals
Create and communicate clear action plans to improve student progress and client satisfaction
Handle complex parent concerns, complaints and service recovery conversations with professionalism
Support retention, renewals and long-term client relationships through excellent service delivery
Work with consultants and tutors to refine student learning plans based on feedback, performance and family expectations
Ensure student records, communication logs, action trackers and service notes are accurate and up to date

Fulltime

New

Student Success Advisor-Mandarin Speaking

Blue Education supports ambitious students and families through high-quality aca...

Location

United Kingdom , London

Salary:

32000.00 - 42000.00 GBP / Year

Blue Education

Expiration Date

Until further notice

Requirements

Bachelor's degree or above
Native or fluent Mandarin, with strong written and spoken English
1–3 years of relevant work experience in education services, customer service, client success, account management, hospitality, tutoring operations, admissions support or another client-facing role
Strong written communication skills
Highly organised, detail-oriented and reliable with follow-up
Strong interpersonal skills
Calm, professional and solution-focused when handling pressure or complaints
Genuine interest in education, student development and long-term client relationships
Comfortable working in a fast-paced, high-standard environment
Willing and able to work weekends regularly

Job Responsibility

Coordinate students’ courses, tutoring schedules, progress updates and follow-up actions
Support tutoring and student service delivery during weekends where required
Track student learning progress, attendance, homework completion, assessment results and tutor feedback
Communicate regularly with students, parents and tutors to ensure everyone is aligned on goals, progress and next steps
Prepare clear and professional updates for parents in Mandarin and/or English
Maintain accurate student records, communication logs and action trackers
Identify early signs of risk, such as missed sessions, low engagement, tutor mismatch, parent concerns or declining student performance
Work closely with tutors and internal consultants to adjust learning plans where needed
Support a high standard of client service by responding to questions, concerns and feedback in a timely and professional manner
Help maintain strong relationships with existing families, supporting client satisfaction, retention and renewals

Fulltime

New

Hr Business Partner

Are you an ambitious HR Business Partner looking to join a fast-growing organisa...

Location

United Kingdom , Exeter

Salary:

50000.00 - 55000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in a true HR Business Partner role within a multi-site environment
Experience within manufacturing, engineering, construction, or similar operational sectors is essential
Ability to operate both strategically and hands-on in a fast-paced business
Strong influencing and relationship-building skills with senior leadership teams
Solid understanding of UK employment legislation and HR best practice
Ability to interpret data, identify trends, and drive actionable outcomes
Proactive, resilient, and comfortable managing change within a growing organisation

Job Responsibility

Acting as a trusted advisor to senior leaders, supporting the delivery of people strategies aligned to business growth
Leading initiatives to reduce employee attrition, identifying trends and implementing targeted retention strategies
Providing hands-on HR support across multiple operational sites, particularly across the South West
Driving consistency across HR practices including policies, job descriptions, benefits, and reward structures
Supporting organisational growth, including the integration of newly acquired businesses and aligning culture and processes
Coaching and advising managers on employee relations, performance management, and leadership capability
Supporting organisational design, restructuring, and headcount planning
Analysing HR data to identify trends and provide insights to support decision-making
Working closely with wider HR teams to deliver group-wide initiatives and continuous improvement

What we offer

Company car allowance
25 days holiday plus Bank Holidays
standard pension
Health cash plan
hybrid flexible working

Fulltime

Account Executive

OVERVIEW Account Executive – Employee Benefits Hybrid | At Alera Group, our Em...

Location

United States , Mechanicsburg

Salary:

110000.00 - 125000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

Active Life & Health insurance license
Bachelor's degree
Proven success managing a book of business of 50+ clients
Strong knowledge of employee benefits programs, including self‑funded arrangements
Excellent written and verbal communication skills, including presentation abilities
Proficiency with Microsoft Office and modern insurance technology platforms
Experience leading strategic initiatives for complex employee benefits clients (Preferred)
Strong analytical and problem‑solving capability (Preferred)
Collaboration and teamwork
Strategic thinking

Job Responsibility

Provide leadership over assigned employee benefits client relationships and serve as a trusted advisor
Lead client strategic initiatives from identification through implementation, including development of project plans and presentations
Deliver consultative guidance on employee benefits strategies, including self‑funding and long‑term cost management
Maintain strong client relationships through proactive communication and service excellence
Own and actively manage client renewal calendars, ensuring timely completion of tasks, milestones, and deliverables
Coordinate with internal teams and external vendors to ensure high‑quality work products and service delivery
Ensure documentation, reporting, and service activity align with regulatory requirements and internal procedures
Drive data analysis and insight reporting to inform client decision‑making and renewal strategy
Maintain accountability for client retention through proactive planning, execution, and relationship management
Identify opportunities to enhance client programs and improve overall service delivery

What we offer

medical insurance
dental insurance
vision insurance
life insurance
disability insurance
401(k)
generous PTO

Fulltime

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Retentions Advisor

Job Description

Job Responsibility

Requirements

What we offer

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