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Retentions Advisor

verisure.co.uk Logo

Verisure Services (UK) Limited

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Location:
United Kingdom , Newcastle Upon Tyne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

24000.00 - 26000.00 GBP / Year
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Job Description:

We are currently hiring Retentions Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Job Responsibility:

  • Working in a call centre environment
  • Making outbound calls to existing customers with the purpose of retaining them
  • Dealing with escalated high-level complaints
  • Establishing, building, and managing strong long-term customer relationships
  • Ensuring customer satisfaction
  • Liaising with various other departments both within the business and third parties
  • Updating relevant information in our customers’ records
  • Delivering first class customer service to customers

Requirements:

  • Experience in call centre environment
  • Experience in an outbound or an objections handling role
  • Confident dealing with high level complaints
  • Strong computer and MS office skills
  • Excellent communication skills with problem solving attitude
  • Attention to detail
  • Customer oriented
  • The ability to multitask effectively whilst keeping a high level of service quality
  • Teamworking skills
  • Passionate and willing to learn in a dynamic environment
  • Willing to accept new challenges
What we offer:
  • Birthday off
  • Onsite coffee shop and canteen
  • Discounted gym and health club memberships
  • Private healthcare and MediCash cash plan
  • PerkBox freebies and discounts
  • Employee referral program rewards
  • Discounts on alarm systems
  • Cycle to Work Scheme

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Verisure Services (UK) Limited - All Job Offers
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