Retentions Advisor Job at Verisure Services (UK) Limited (Newcastle Upon Tyne)

Lead Enterprise Account Executive

This role bridges the responsibilities of acquiring new customers and fostering ...

Location

Germany , Berlin

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

5-7+ years of sales experience (closing) with a focus on either new or expansion (or both) driven revenue targets
Proven experience in the SaaS space, particularly within HR Tech or related fields
Strong ability to identify and self-source both new and expansion opportunities, employing innovative strategies
Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives
Experience building and navigating relationships within Enterprise environments
Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression
Proficiency in leveraging data for decision-making and influencing others
Skilled in assessing business opportunities and understanding diverse buyer personas
Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs
Experience coordinating cross-functional teams (Solution Consulting, Security, Legal) through complex sales cycles

Job Responsibility

New Business Acquisition (70%): Proactively identify and engage potential customers through a mix of outbound calls, emails, LinkedIn, and attendance at marketing events (virtual and in-person)
Creation of specific points of view (POV’s) on their identified ‘lighthouse accounts’
Run tailored product demonstrations for People Leaders, establishing credibility and highlighting Culture Amp’s competitive differentiators
Build and manage a robust sales pipeline, expertly guiding prospects through the sales process from discovery to close
Develop and present compelling business cases for prospects to adopt Culture Amp’s platform, leveraging insights and ROI calculations
Collaborate with internal stakeholders (e.g., legal, procurement, and security teams) to remove barriers and streamline deal closure
Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas
Customer Retention & Expansion (30%): Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans
Creation of tailored Account Plans that help serve as a north star for the GTM functions
Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Senior Enterprise Account Executive

At hyperexponential, we’re building the AI-powered platform that enables the wor...

Location

United States , New York

Salary:

260000.00 - 320000.00 USD / Year

hyperexponential

Expiration Date

Until further notice

Requirements

Consistently achieved or exceeded a $1M+ annual sales quota in B2B SaaS, closing complex deals in the $250K–$1.5M ARR range
Closed multi-stakeholder enterprise deals with C-Suite decision-makers across finance, operations, and technology
Demonstrated mastery of structured sales methodologies such as MEDDICC, Challenger, or Value-Based Selling to drive predictable revenue outcomes
Built and managed a robust pipeline across 12–18 month sales cycles, balancing short-term wins with long-term opportunities
Collaborated with SDRs, pre-sales, and marketing to deliver tailored solutions that improved win rates and client retention
Earned a reputation as a trusted advisor by building deep industry knowledge and delivering measurable business outcomes for clients

Job Responsibility

Develop and execute a territory sales plan that drives new logo acquisition, leading to growth of $1M+ ARR annually
Build and maintain relationships with multiple senior stakeholders, including C-Suite executives, to influence long-term partnerships and expand hx’s presence
Generate, qualify, and manage a pipeline of enterprise opportunities, ensuring effective prioritization between near-term deals and multi-year nurtures
Partner with internal teams including SDRs, pre-sales, product, and services to deliver a seamless buyer journey and maximize win rates
Represent hx at industry events and through client-facing presentations, positioning Renew as the market’s leading risk modeling platform
Collaborate closely with Marketing to enhance demand generation, increase conversion rates, and build a world-class brand presence in North America

What we offer

$6000 training and conference budget for individual and group development
Full medical, dental, vision package to fit your needs
Mental health support via Spring Health and Rula
Access to One Medical
Flexible vacation policy
work hard and take time when you need it
Pet discount plans, retirement plan (401K), and discount programs available to employees
Top-spec equipment (laptop, screens, adjustable desks, etc.)
Regular remote and in-person hackathons, lunch and learns, socials, and game nights
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space

Fulltime

New

Sales, Service and Retention Advisor

Join our Rescue Breakdown Sales Team and thrive in a dynamic, fast-paced environ...

Location

United Kingdom , Leeds; Glasgow

Salary:

24570.00 GBP / Year

Direct Line Group

Expiration Date

Until further notice

Requirements

Able to thrive in a busy and changing environment & adhere to targets
A strong team player with a positive attitude & keen to learn
Clear, articulate, and professional telephone manner
Ability to ask the right questions to gather all necessary information
To be able to assess the situation quickly and determine the appropriate course of action
Passionate about providing outstanding customer service
Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word
Open to new ideas and ways of working, with a desire to contribute to improving the customer experience

Job Responsibility

Be the first point of contact for customers wanting to take out a new policy or discuss their current cover
Handle calls with empathy and professionalism, gathering essential information and providing tailored solutions
Setting clear expectations about the cover they will receive
Ensuring the appropriate breakdown recovery service is offered

What we offer

9% employer contributed pension
Fantastic insurance discounts including 50% off home, motor and pet insurance
FREE Green Flag breakdown cover for yourself
Additional optional Health and Dental insurance
Generous holiday allowance
Buy as you earn share scheme
Employee discounts and cashback
Opportunity to apply to our customer service and data apprenticeship
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary

Fulltime

New

Senior Sales Operations Specialist

The Senior Sales Operations Specialist is responsible for various activities in ...

Location

United States , New York

Salary:

42400.61 - 53000.76 USD / Year

MJHS

Expiration Date

Until further notice

Requirements

High School Diploma required, BA/BS degree preferred
Two or more years in a customer service environment
Proficient with MS Office (Word, Excel, PowerPoint, etc.)
User knowledge of health care related computer systems/applications
NYS Health and accident License Preferred
Strong listening skills
Excellent verbal and written communication skills are essential
Bi-lingual Spanish/English

Job Responsibility

Member contact
Enrollment Counselor support
Lead management
Outgoing member calls
Manages and runs Elderplan Compliance Data Exclusion Reports
Provides coaching and guidance to Retention Specialists
Assists Benefits Advisors with insurance verification
Schedules visits with members and prospective members as needed
Completes other ad-hoc reports as deemed necessary by management

What we offer

Tuition Reimbursement for all full and part-time staff
Generous paid time off, including your birthday
Affordable and comprehensive medical, dental and vision coverage for employee and family members
Two retirement plans! 403(b) AND Employer Paid Pension
Flexible spending
Paid Student Loan Forgiveness Program (PSLF)

Fulltime

Implementation Manager

At Payhawk, our Implementation Managers (IMs) play a critical role in driving cu...

Location

Spain , Barcelona

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
Native/Near native level of German
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Job Responsibility

Customer Onboarding and Implementation: Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders
Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs
Driving Customer Adoption: Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk
Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities
Customer Success and Retention: Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction
Continuous Improvement: Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams
Identify and propose process improvements to enhance the onboarding and adoption experience
Collaboration and Knowledge Sharing: Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions

What we offer

30 days holiday paid leave
Competitive compensation package
A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
Multisport card fully funded by us
Flexible working hours and opportunity to work from home
Company office massages
Personal assistant service
Regular team-wide events
Opportunity to use the Payhawk product

Fulltime

HR Business Partner / HR Manager

We're an international IT company looking for an HR Business Partner / HR Manage...

Location

Ukraine , Lviv

Salary:

Not provided

Coherent Solutions

Expiration Date

Until further notice

Requirements

3+ years of HRBP / HR Manager experience in an IT company
Leadership or mentorship experience is an advantage
Strong knowledge of modern HR practices and trends
interest in AI and its practical application in HR
Strong understanding of IT environments and people-related challenges
Expertise across HR disciplines, including employee lifecycle management, engagement, retention, analytics (surveys, heatmaps), benefits, leadership development, and succession planning
Ability to align HR strategy with the current business and environmental situation
Ability to act as a trusted advisor to key stakeholders
Strong analytical thinking, sound judgment, and decision-making skills
Ability to balance operational execution with strategic initiatives

Job Responsibility

Partner with leaders to solve people challenges and support business growth
Be the advisor for managers on engagement, retention, and team development
Drive company culture, employee engagement initiatives, social projects, and internal events
Participate in employer branding activities, branded merchandise, events and internal communications. Mentor and support an Employee Brand Specialist
Lead the full employee lifecycle from onboarding and one-to-ones to retention initiatives and exit interviews
Proactively identify employee risks and turn insights into action
Manage and improve employee benefits, keeping them competitive and relevant
Take care of HR operations, including insurance, English courses, vacations, sick leave, and loyalty programs
Ensure policies and guidelines are clear, practical, and employee-friendly
Work with HR analytics, budgets, and reports

What we offer

Technical and non-technical training for professional and personal growth
Internal conferences and meetups to learn from industry experts
Support and mentorship from an experienced employee to help you professional grow and development
Internal startup incubator
Health insurance
English courses
Sports activities to promote a healthy lifestyle
Flexible work options, including remote and hybrid opportunities
Referral program for bringing in new talent
Work anniversary program and additional vacation days

Fulltime

New

Account Manager, Mid Market

We're looking for an Account Manager to manage, retain, and grow relationships w...

Location

Canada , Toronto; Vancouver

Salary:

65000.00 - 85000.00 CAD / Year

Hootsuite

Expiration Date

Until further notice

Requirements

Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
Proven success managing a customer portfolio
demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process
Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics
Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results
Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs

Job Responsibility

Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media
Manage the post-sale relationships, including multithreaded customer engagements
Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes
Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers
Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention
Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support
Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets
Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees

Fulltime

Lead Enterprise Account Executive

This role bridges the responsibilities of acquiring new customers and fostering ...

Location

United Kingdom , London

Salary:

Not provided

Culture Amp

Expiration Date

Until further notice

Requirements

5-7+ years of sales experience (closing) with a focus on either new or expansion (or both) driven revenue targets
Proven experience in the SaaS space, particularly within HR Tech or related fields
Strong ability to identify and self-source both new and expansion opportunities, employing innovative strategies
Exceptional executive presence with polished presentation and communication skills, particularly when engaging with VP and C-suite executives
Experience building and navigating relationships within Enterprise environments
Familiarity with sales methodologies, such as MEDDPICC, and a solid understanding of deal stage progression
Proficiency in leveraging data for decision-making and influencing others
Skilled in assessing business opportunities and understanding diverse buyer personas
Proven track record in orchestrating the closure of business deals with a clear understanding of customer needs
Experience coordinating cross-functional teams (Solution Consulting, Security, Legal) through complex sales cycles

Job Responsibility

Proactively identify and engage potential customers through a mix of outbound calls, emails, LinkedIn, and attendance at marketing events (virtual and in-person)
Creation of specific points of view (POV’s) on their identified ‘lighthouse accounts’
Run tailored product demonstrations for People Leaders, establishing credibility and highlighting Culture Amp’s competitive differentiators
Build and manage a robust sales pipeline, expertly guiding prospects through the sales process from discovery to close
Develop and present compelling business cases for prospects to adopt Culture Amp’s platform, leveraging insights and ROI calculations
Collaborate with internal stakeholders (e.g., legal, procurement, and security teams) to remove barriers and streamline deal closure
Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas
Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans
Creation of tailored Account Plans that help serve as a north star for the GTM functions
Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform

What we offer

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget

Retentions Advisor

Verisure Services (UK) Limited

Location:
United Kingdom , Newcastle Upon Tyne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

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Job Responsibility:

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Job Posted:February 19, 2026

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