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Retention Team Leader - German Speaker

https://www.randstad.com Logo

Randstad

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Location:
Portugal , Lisboa

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you a highly motivated and experienced Team Leader with a passion for customer service? Do you believe that all problems can be solved? Do you possess impeccable German and English language skills? If the answer is yes, we have an exciting opportunity for you to join our growing Retention department as a Team Leader!

Job Responsibility:

  • Leading and motivating a team of retention specialists for the German-speaking market
  • Ensuring the team achieves their targets and provides exceptional customer service (telecommunications area)
  • Guiding the team in building customer loyalty relationships
  • Ensuring customer retention and satisfaction

Requirements:

  • Fluent German (native or near native level/C2)
  • Excellent English language skills (both written and spoken)
  • At least 2 years of proven experience as a Team Leader in a call center environment
  • Previous experience in a telecom company is a plus
  • Excellent communication, interpersonal and leadership skills
  • Proficient in MS Office
  • Demonstrates resilience and innovative thinking
  • High energy and enthusiasm to inspire others

Nice to have:

Previous experience in a telecom company

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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