Retention specialist Jobs

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Sales Retention Specialist

As a Sales Retention Specialist, you’ll play a critical role in reengaging prosp...

Location

United States , Irvine

Salary:

20.00 USD / Hour

TaxRise

Expiration Date

Until further notice

Requirements

Excellent communication and persuasive skills, both verbal and written
Ability to simplify complex information and clearly articulate service benefits
Familiarity with Salesforce or other CRM tools
Strong attention to detail and follow-through with minimal supervision
Self-motivated and able to thrive in a fast-paced, results-driven environment
High emotional intelligence and client-first mindset, especially when handling objections or concerns
Coachability and willingness to learn from experienced leaders

Job Responsibility

Lead Management: Review and manage a pipeline of prospects who made an initial payment but did not continue to the next phase of service. Prioritize leads based on potential conversion opportunities and outreach strategy
Reengagement Outreach: Proactively reconnect with past prospects using phone, email, and SMS to gauge current interest, readdress concerns, and determine their readiness to move forward with our services
Objection Handling: Identify why prospects paused or declined initial enrollment, and align our solutions with their updated needs and circumstances
Cross-Functional Collaboration: Work closely with Sales and Client Success teams to ensure smooth transitions for reengaged clients, minimizing friction and optimizing the customer experience
CRM Documentation: Maintain detailed records of all contact efforts, conversations, and outcomes in Salesforce to support accurate tracking, follow-ups, and performance analytics
Performance Metrics: Consistently meet or exceed outreach goals, reengagement rates, and revenue targets. Adapt strategies based on feedback and coaching to continuously improve outcomes

What we offer

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings

Fulltime

Client Retention Specialist

The role of the Client Retention Specialist is to ensure clients are satisfied t...

Location

United States , Irvine

Salary:

23.00 - 25.00 USD / Hour

TaxRise

Expiration Date

Until further notice

Requirements

2+ years previous experience in call center or sales environment
High school diploma or general education degree (GED)
and 1-2 years of related experience and/or training
or equivalent combination of education and experience
Associate degree (A. A.) or equivalent from two-year college or technical school and 1-year related experience and/or training
or equivalent combination of education and experience

Job Responsibility

Manage, respond, and resolve cancellation requests from submitted in our ticketing systems
Call clients to actively listen and empathetically understand their concerns and reasons for cancellations providing suggestions for areas of improvements to management
Utilize persuasive communication techniques to address customers’ issues and resolve complaints effectively
Identify trends and underlying problems or dissatisfaction points and propose appropriate solutions to retain clients
Collaborate with other departments, such as sales or customer service, to ensure a seamless resolution process
Properly document notes and all client interactions in the company’s ticketing and CRM system
The job includes other duties and responsibilities assigned by management

What we offer

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings
Monthly Bonus: Average bonus potential of $750 - $1,500

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Student Services Specialist

At American Career College, we share a passion for students and transforming hea...

Location

United States , Anaheim

Salary:

23.59 - 31.84 USD / Hour

American Career College

Expiration Date

Until further notice

Requirements

Three to five years previous experience in student services
Knowledge of applicable databases and computer application systems to supply the most accurate information, reports and projections
Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, ABHES, BPPE, and other accreditation standards
High school graduate or equivalent required
Associate degree in education, administration, business management, student personnel, or related field preferred

Job Responsibility

Coordinating all student services programs that include processes to ensure successful student entry to and exit from the college
Coordinating and managing student relations activities such as: student appreciation, retention, satisfaction strategies, and graduation ceremonies
Helping students and other departments ensure quality in all student services functions
Manage and issue student identification cards, interfaces with the Admissions, Education, Student Resource Center staff and other applicable campus leadership to accomplish retention goals
Conducting on-going student satisfaction review, makes recommendations on areas for improvement and program changes
and maintains current knowledge in the field of student relations/student services

What we offer

medical
dental
vision
flexible spending accounts
401(k) match
paid time off
holidays
parental leave
tuition reimbursement
adoption assistance

Fulltime

New

Retention Team Leader - German Speaker

Are you a highly motivated and experienced Team Leader with a passion for custom...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

January 01, 2026

Requirements

Fluent German (native or near native level/C2)
Excellent English language skills (both written and spoken)
At least 2 years of proven experience as a Team Leader in a call center environment
Previous experience in a telecom company is a plus
Excellent communication, interpersonal and leadership skills
Proficient in MS Office
Demonstrates resilience and innovative thinking
High energy and enthusiasm to inspire others

Job Responsibility

Leading and motivating a team of retention specialists for the German-speaking market
Ensuring the team achieves their targets and provides exceptional customer service (telecommunications area)
Guiding the team in building customer loyalty relationships
Ensuring customer retention and satisfaction

Fulltime

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Human Resources (HR) Manager

We are seeking a Human Resources (HR) Manager to join a non-profit team located ...

Location

United States , Pittsburgh

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or related field required
A minimum of 5 years related HR experience, at least 2 of these years in a management role
Broad generalist background including coaching and counseling, performance management, employee involvement, teambuilding, as well as compensation and benefits
HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred
Thorough knowledge of HR principles and federal/local regulations
Experience in implementing and administering performance programs, preferably in a company that puts strong emphasis on performance metrics and accountability
Leads, embraces and encourages a culture of trust and teamwork
Must have demonstrated success in recruiting and retaining diverse employee talent, including creating and implementing recruitment strategies
Exceptional project and personnel management skills
Proficiency in MS Word, Excel and Power Point is essential

Job Responsibility

Overseeing and managing the Human Resource department
Developing and administering various human resources plans and procedures
Coaching and counseling managers through performance management initiatives
Implementing and annually updating compensation programs
Developing, recommending, and implementing personnel policies and procedures
Performing benefit administration
Maintaining compliance with federal and state regulations
Developing and implementing strategic recruitment plan
Establishing and maintaining department records and reports
Participating in administrative staff meetings

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Performance Marketing & Insights Lead

Vivienne Westwood are seeking a highly analytical and technically skilled Perfor...

Location

United Kingdom , Battersea, Wandsworth, Greater London

Salary:

38000.00 - 42000.00 GBP / Year

Vivienne Westwood

Expiration Date

January 15, 2026

Requirements

4+ years’ hands-on experience in performance marketing and analytics, ideally within luxury fashion or retail
Hands-on expertise in Google Ads, Meta Ads Manager (essential), Google Shopping, and affiliate marketing platforms
Strong knowledge of GA4, attribution models, event tracking, and e-commerce KPIs
Advanced skills in Looker Studio and Excel (report automation, advanced formulas, and pivoting, etc.)
Experience with feed management and shopping campaigns optimisation
Analytical mindset with strong numerical ability and attention to detail
Excellent communication and collaboration skills, able to present insights clearly to both technical and non-technical audiences
Proactive, commercially aware, and passionate about digital innovation
Confident using analytics and reporting tools independently, without relying solely on agency support
Ability to validate tracking, assess data accuracy, and build performance dashboards from scratch

Job Responsibility

Lead and manage agencies in optimising Google Ads, Shopping, Display, and Paid Social campaigns to maximise ROAS and reduce CAC
Refine targeting, bidding strategies, and budgets in collaboration with the Head of Digital
Act as the primary contact for day-to-day communication with agencies, ensuring outputs align with business objectives and brand positioning
Provide clear briefs and KPIs, evaluate agency performance, and identify areas for improvement
Oversee product feed optimisation, ensuring data accuracy and alignment with seasonal priorities, marketing lunches and product availability
Partner cross-functionally with creative, merchandising/e-commerce teams to ensure campaigns align with key collections, launches and products availability
Be able to run and report on paid social campaigns in-house when required — hands-on experience in Meta Ads Manager is essential
Collaborate with agencies but maintain independent oversight of campaign performance, ensuring transparency, accuracy, and consistency of reporting and optimisations
Supporting the digital marketing team across affiliate marketing campaigns
Monitor and evaluate performance across all channels using GA4, Meta, Google Ads, and other analytics tools

What we offer

Staff discounts
Training
Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
Cycle to work scheme
Generous annual leave allowance
Pension Scheme
Perkbox membership: access to a wide range of perks, discounts, and wellness resources
Opportunity to develop new skills and progress in your career
Opportunity to work for a company that cares and believes in its people and the environment

Fulltime

Retention specialist

Clio

Location:
Canada , Burnaby, Calgary or Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

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