Retention specialist Job at Clio (Burnaby, Calgary or Toronto)

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Student Services Specialist

At American Career College, we share a passion for students and transforming hea...

Location

United States , Anaheim

Salary:

23.59 - 31.84 USD / Hour

American Career College

Expiration Date

Until further notice

Requirements

Three to five years previous experience in student services
Knowledge of applicable databases and computer application systems to supply the most accurate information, reports and projections
Knowledge of state, federal and local laws/regulations relating to programs, governmental compliance and other regulatory standards such as Title IV, ABHES, BPPE, and other accreditation standards
High school graduate or equivalent required
Associate degree in education, administration, business management, student personnel, or related field preferred

Job Responsibility

Coordinating all student services programs that include processes to ensure successful student entry to and exit from the college
Coordinating and managing student relations activities such as: student appreciation, retention, satisfaction strategies, and graduation ceremonies
Helping students and other departments ensure quality in all student services functions
Manage and issue student identification cards, interfaces with the Admissions, Education, Student Resource Center staff and other applicable campus leadership to accomplish retention goals
Conducting on-going student satisfaction review, makes recommendations on areas for improvement and program changes
and maintains current knowledge in the field of student relations/student services

What we offer

medical
dental
vision
flexible spending accounts
401(k) match
paid time off
holidays
parental leave
tuition reimbursement
adoption assistance

Fulltime

Customer Retention Specialist

The Customer Retention Specialist is responsible for intercepting at-risk orders...

Location

India

Salary:

Not provided

Rare Carat

Expiration Date

Until further notice

Requirements

1 to 3 years experience in sales, retention, or customer service roles
Proven ability to handle objections and close under pressure
Strong verbal and written communication skills
Comfort speaking with customers making high-value purchases
High ownership mentality and accountability for revenue outcomes

Job Responsibility

Cancellation Intercepts & Save-the-Sale: Engage customers requesting cancellations via emails
Understand the true reason behind cancellation requests and address objections effectively
Present alternative solutions such as different diamonds, settings, timelines, or value-based adjustments
Convert cancellations into completed orders or modified purchases
Objection Handling & Negotiation: Handle objections related to pricing, discounts, delivery timelines, certification, or quality
Confidently explain value, certification standards, pricing rationale, and trade-offs
Offer approved incentives or alternatives in line with internal guidelines
Balance revenue protection with customer trust and brand integrity
Cross-Functional Coordination: Work closely with Sales, Ops, Manufacturing, and Logistics to validate feasibility before making commitments
Coordinate expedited solutions when timing or production is a concern

Retention Specialist

The Retention Specialist plays a critical role in protecting recurring revenue a...

Location

Mexico , Mexico City

Salary:

Not provided

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication, influence, and problem-solving skills, with the ability to collaborate across teams
High emotional intelligence, with exceptional written and verbal communication in client-facing environments
Proven ability to manage multiple accounts, cases, and priorities in a fast-paced environment
Solutions-oriented and proactive mindset with a strong focus on retention and client satisfaction
Adaptable and agile, comfortable navigating complexity and ambiguity while meeting deadlines
Demonstrated experience in client retention, account management, or customer success, with measurable results
Knowledge of SaaS, fintech, payment processing, or software solutions industries preferred
2–5 years of professional experience in Customer Success, Account Management, Retention, or related roles
Experience in SaaS or fintech environments strongly preferred
Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field required

Job Responsibility

Manage inbound and outbound client interactions across Salesforce cases, email, and churn alerts with urgency and professionalism
Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn
Conduct proactive account health checks, risk assessments, and escalations to protect account retention
Partner cross-functionally with Sales, Support, and Client Success to resolve issues and recover at-risk accounts
Recommend tailored retention solutions, including product enhancements and pricing adjustments
Negotiate cancellations and implement creative strategies to preserve recurring revenue
Execute proactive outreach to accounts showing early signs of disengagement
Maintain accurate and timely documentation of all client interactions, resolutions, and outcomes
Consistently meet or exceed retention KPIs and performance targets, while identifying trends and insights to improve engagement
Maintain expert-level knowledge of SpotOn products, services, and value propositions

Fulltime

Renewals and Retentions Specialist

The role is responsible for ensuring governance, accuracy, and visibility across...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Commercial Acumen - Understands revenue drivers, renewal impact, and can identify upsell/cross-sell opportunities
Stakeholder Management & Influence - Builds strong relationships, challenges constructively, and secures buy-in from Account Managers and leadership
Customer Communication - Confident in customer meetings, able to articulate value and support renewal discussions effectively
Data Literacy & Insight - Translates CRM and contract data into clear, actionable insights for decision-making
Accountability & Challenge - Holds teams accountable for renewal progress and pipeline accuracy in a professional, evidence-based manner
Process Improvement - Identifies inefficiencies and implements best practices to streamline renewal workflows
Attention to Detail - Maintains high standards of accuracy for CRM and contract data
Problem Solving & Risk Management - Anticipates renewal risks early and proposes practical solutions
Collaboration - Works effectively with cross-functional teams (Ops, Finance, Legal) to unblock renewals and ensure governance
Resilience & Professionalism - Handles pressure and competing priorities calmly while maintaining positive relationships

Job Responsibility

Ensure all contract and CRM data is accurate, complete, and up to date for renewals and forecasting
Conduct weekly meetings with Tier 3–5 Account Managers to review renewal status and progress
Provide feedback and updates to relevant stakeholders in a dedicated weekly governance meeting and escalate where required
Deliver timely, accurate reports for senior leadership, offering clear visibility into renewal performance, churn risk, and revenue forecasts
Deep dive into changes in forecasts then escalate upwards for review
Analyse data to identify trends and provide actionable insights that inform strategic decisions
Ensure reports and data for Tier 3-5 customer renewals are reviewed and ready for monthly cadence and CSU Leadership meetings
Create renewal packs in conjunction with account management where required
Participate in customer meetings to support renewal discussions and reinforce commercial objectives
Understand customer requirements and align renewal strategies to maximise retention and growth opportunities

What we offer

25 days’ holiday, plus you can buy up to 5 more days
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay
Paternity: 3 weeks’ full pay

Fulltime

Advising and Retention Specialist

The Advising and Retention Specialist role is responsible for promoting student ...

Location

United States , Lisle

Salary:

18.70 - 24.52 USD / Hour

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience Preferred
Outstanding customer service skills
Ability to work a variety of office hours including evenings and weekends
Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
Ability to work independently and make sound decisions with minimal supervision and direction
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
Experience with Student Information Systems a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Assist students with appropriate course registration and ensure students understand degree and practicum application requirements
Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals
Partner with the Student Support Liaison to provide coordinated support for students
Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters
Provides financial advising throughout the student lifecycle
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
Maintain a thorough understanding of all Title IV and academic programs, policies and procedures including institutional policies, federal, and state regulations
Assist and engage students through a variety of communication
Identify opportunities and implement process and technology solutions that enhance the student retention journey
Collaborates with other departments and functional areas to deliver an optimal student experience

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Advising and Retention Specialist

The Advising and Retention Specialist role is responsible for promoting student ...

Location

United States , Phoenix

Salary:

18.70 - 24.52 USD / Hour

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree Required
2+ years of experience in customer service, academic advising, financial aid advising, higher education or related experience Preferred
Outstanding customer service skills
Ability to work a variety of office hours including evenings and weekends
Demonstrates a high level of interpersonal, problem-solving, and communication skills, with superior written and verbal abilities
Ability to work independently and make sound decisions with minimal supervision and direction
Must be a self-starter with the ability to prioritize effectively
Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot)
Experience with Student Information Systems a plus
Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Job Responsibility

Assist students with appropriate course registration and ensure students understand degree and practicum application requirements
Advocates for students’ academic, financial, and healthcare compliance advising needs to support successful enrollment, engagement, and completion of educational goals
Partner with the Student Support Liaison to provide coordinated support for students
Advise students on university policies and procedures, self-service tools, program requirements, and related academic, financial aid, and healthcare compliance/practicum matters
Provides financial advising throughout the student lifecycle
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information
Maintain a thorough understanding of all Title IV and academic programs, policies and procedures
Assist and engage students through a variety of communication
Identify opportunities and implement process and technology solutions that enhance the student retention journey
Collaborates with other departments and functional areas to deliver an optimal student experience

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
15 Days of Paid Vacation Days each Calendar Year
12 Paid Holidays + 2 floating holidays

Fulltime

Retention specialist

Clio

Location:
Canada , Burnaby, Calgary or Toronto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Retention specialist

Clio

Location:Canada , Burnaby, Calgary or Toronto

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Retention specialist

Retention Specialist

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Advising and Retention Specialist

Location:
Canada , Burnaby, Calgary or Toronto

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 26, 2025