Retention & Quality Specialist Job at Verisure Services (UK) Limited (Newcastle Upon Tyne)

Data Governance & Data Quality Specialist

You will play a key role in the implementation and adoption of the data governan...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s / Bachelor's degree with 9 - 12 years of experience in Data Science, Artificial Intelligence, Computer Science, or related fields
Technical skills (Advanced SQL, Python etc) with knowledge of Pharma processes with specialization in a domain (e.g., Research, Clinical Trials, Commercial, etc.)
In depth experience of working with or supporting systems used to data governance framework. E.g. Collibra, Alation
In depth knowledge of data management, common data models, metadata management, data quality, master data management, data stewardship, data protection, etc.
In depth experience with data products development life cycle, including the enablement of data dictionaries, business glossary to increase data products reusability and data literacy
Customer focused with excellent written and verbal communication skills who can confidently work with internal Amgen business stakeholders and external service partners on business process and technology topics
Ability to manage scrum teams

Job Responsibility

Responsible for the adoption of data governance framework implementation for a given domain of expertise (Research, Development, Supply Chain, etc.)
Responsible for the operationalization of the Enterprise data governance framework and aligning broader stakeholder community with their data governance needs, including data quality, data access controls, compliance with privacy and security regulations, foundational master data management, data sharing, communication and change management
Works with Enterprise MDM and Reference Data to enforce standards and data reusability
Drives cross functional alignment in his/her domain(s) of expertise to ensure adherence to Data Governance principles
Develops policies for data, metadata, privacy, lineage, access, security, retention, and archival
Maintain documentation on data definitions, data standards, data flows, legacy data structures / hierarchies, common data models, data harmonization etc. for assigned domains
Ensure compliance requirements with data privacy, security, and regulatory policies for the assigned domains
Jointly with Technology teams, business functions, and enterprise teams (e.g., MDM, Enterprise Data Fabric, etc.) define the specifications shaping the development and implementation of data foundations
Build strong relationship with key business leads and partners to ensure their needs are met

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: You must have direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Klaviyo & Platform Management: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Technical Build: Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Quality Assurance (QA): Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Performance Monitoring: Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Client Communication & Relationship: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Project Planning & Organization: Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Internal Coordination: Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Reporting Support: Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Lifecycle Retention Specialist

This is a dynamic, dual-focus role that requires a blend of exceptional project ...

Location

Colombia

Salary:

Not provided

Lilo Social

Expiration Date

Until further notice

Requirements

Klaviyo Proficiency: direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within the Klaviyo platform for e-commerce/DTC brands
Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously
eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle
Proven Project Management Skills: Demonstrated ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams (creative, strategy, tech) to hit delivery deadlines
Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations both internally and externally

Job Responsibility

Hands-On Execution & Technical Deliverables: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo
Own the technical setup of marketing flows/automations (e.g., Welcome Series, Abandoned Cart), ensuring proper segmentation, trigger logic, and integration health
Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation before any email or SMS is deployed
Proactively monitor key metrics (open rates, CTRs, conversion, ROI) and flag insights or anomalies to the Strategy team
Project & Account Management: Serve as the main liaison, maintaining strong client relationships and translating their marketing needs into clear, actionable direction for the internal teams
Maintain comprehensive project plans and timelines for all assigned clients, managing priorities and deadlines to ensure the timely and high-quality delivery of all email and SMS assets
Coordinate daily with internal teams (Design, Content, Strategy) to ensure the required creative assets and copy are delivered on time and meet the technical specifications for deployment
Organize performance data and help prepare audit/growth reports for Strategists to present to the client

Fulltime

Quality Assurance Specialist

Under the direction of the Medical Director and Quality Assurance Supervisor, th...

Location

United States , Kapolei

Salary:

22.03 USD / Hour

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

Bachelor's degree in a science-related field or equivalent experience in an FDA-regulated industry preferred
Knowledge of FDA, AABB, HIOSH, and OSHA regulations preferred
Medical terminology knowledge, but not required
Valid driver’s license with a clean driving abstract
3–4 years of experience in a blood bank, clinical laboratory, or regulated industry preferred
ASQ certification (CQIA, CQPA, or higher) preferred
Strong written and verbal communication skills
able to present clear, fact-based information
Effective listening and investigative skills with ability to compile detailed reports
Strong analytical, problem-solving, and critical thinking abilities

Job Responsibility

Investigate, complete, and submit Post Donation Information (PDI) and Biological Product Deviation (BPD) reports, including FDA submissions, product retrievals, and notifications
Evaluate, categorize, and track quality events
lead and facilitate root cause analysis (RCA) and corrective/preventive actions (CAPA), ensuring timely resolution
Initiate and manage event reporting processes
prepare and participate in meetings related to investigations and quality events
Track, trend, and analyze data to identify recurring issues
generate reports and lead investigations for continuous improvement
Plan, conduct, and follow up on internal audits
support external audits (FDA, AABB, DOH, CLIA) including preparation and gap assessments
Ensure organizational compliance with FDA regulations, AABB standards, SOPs, and regulatory updates

What we offer

100% Health, Dental, and Vision Insurance
Matching 401(k) Plan
Paid Time off
Career Development and Training
Opportunities for Promotion
SAVING LIVES EACH DAY

Fulltime

Quality Assurance Specialist

Join Our Team as a Quality Assurance Specialist! Are you interested in joining o...

Location

United States , Clearwater

Salary:

Not provided

PostcardMania

Expiration Date

Until further notice

Requirements

Strong communication/interpersonal skills
High Emotional Intelligence
Excel/Word proficient
Enthusiasm towards new challenges
Willingness to learn new things
Self-starting mentality
Creative problem-solving skills and decisiveness
Ability to adapt to adversity
Strong drive to achieve targets and goals

Job Responsibility

Speaking with clients who may be upset or considering cancelling their campaign, with the intent to handle the issue and retain their business
Working with sales reps on client retention and ensuring the highest level of customer care is being delivered
Investigating issues and upsets to determine what can be done to prevent them in the future
Analyzing data on issues and upsets to determine patterns for prevention
Writing plans of action to handle recurring issues in our organization

What we offer

Medical, Dental, Vision & Life Insurance
401K, Short- and Long-Term Disability, Accident & Critical Illness
Paid vacation time that increases with longevity
6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
Free yoga on-site twice a week
Free monthly visits to a local chiropractor

Fulltime

Senior Retention Marketing Specialist

This position is responsible for developing and executing email, SMS and other c...

Location

United States , Lisle

Salary:

61720.78 - 111584.97 USD / Year

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree in communications, marketing, journalism required or related field
7 of experience in related positions or previous experience managing internal marketing staff/team and experience working with third party agencies
Well-developed writing/ journalistic and project management skills
Strong background in creating and implementing high level communications plans
Excellent computer skills including Microsoft Office applications
Demonstrated leadership qualities and ability to manage multiple projects simultaneously
Must be able to collaborate with a variety of colleagues across the organization
Strong organizational, logistical and planning skills with the ability to prioritize multiple tasks under tight deadlines while maintaining work quality

Job Responsibility

Define, create, edit and execute necessary communication vehicles such as newsletters, email communications, SMS campaigns and other communications content
Work with internal teams to implement coordinated and planned communications and to provide feedback to ensure consistency of messaging, alignment with defined institutional objectives and brand guidelines
Incorporate and proliferate a consistent brand message across all internal communications initiatives
Liaise with stakeholders institution-wide to optimize the intake and development process thereby improving turnaround times while maintaining high quality standards
Perform quality control checks on all outgoing communications to ensure accuracy, functionality, and flawless execution
Analyze communications initiatives to determine the best ways to optimize future efforts
Set up and execute campaigns using marketing automation platforms (e.g., Salesforce Marketing Cloud, Eloqua, Drips or similar), ensuring timely and accurate delivery
Monitor campaign performance using KPIs such as engagement rates, opt-outs, and retention impact to inform future strategies
Ensure compliance with regulatory requirements related to student communications

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays
eligibility to participate in an annual incentive program

Fulltime

Quality Assurance and Complaints Handling Specialist

We are seeking a detail-oriented and customer-focused individual to join our tea...

Location

United Kingdom , Cheshire

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Proven experience in a customer service, call centre, or helpdesk environment, with a focus on quality assurance and complaint handling
Strong understanding of centre operations, customer service best practices, and performance metrics
Excellent communication and interpersonal skills, with a focus on empathy, active listening, and conflict resolution
Proficiency in using CAFM software and tools to track and monitor customer interactions and performance metrics
Analytical mindset with the ability to identify trends, patterns, and root causes of customer complaints and feedback
Ability to work independently and collaboratively in a fast-paced, dynamic environment

Job Responsibility

Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols
Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation
Develop and implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement
Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement
Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention
Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution
Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues
Prepare and present reports on complaint resolution, and customer feedback to management and key stakeholders
Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns

Fulltime

New

System Engineering Specialist Advisor

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

15+ years of progressive experience in enterprise endpoint management with at least 8+ years in senior/lead roles
Minimum 10 years of hands-on SCCM/MECM administration and architecture experience
Minimum 5 years of Microsoft Intune / Modern Endpoint Management design and delivery experience
Demonstrated experience leading technical teams of 5+ engineers across multi-client delivery contexts
Track record of successful client-facing engagements at Director / VP-IT level
Prior experience in managed services, IT outsourcing, or SI/consulting delivery models preferred
B.E. / B.Tech in Computer Science, Information Technology, or a related engineering discipline
MCA or equivalent postgraduate qualification considered in lieu of engineering degree with commensurate experience

Job Responsibility

Serve as the definitive technical authority for MECM/SCCM CB (Current Branch) design, architecture, and governance across client environments
Lead greenfield SCCM infrastructure deployments, CB upgrade programmes, and site hierarchy redesigns for enterprise-scale clients
Architect and govern Software Update (SUP), Application Management, OS Deployment (OSD), and Endpoint Protection workloads at scale
Define and enforce patch compliance frameworks, WSUS topology, ADR and maintenance window policies aligned to client SLAs
Lead complex OSD and task sequence engineering for Windows 11 migrations, hardware refresh cycles, and golden image pipelines
Govern SCCM boundary, boundary group, and content distribution architecture for geographically dispersed enterprise estates
Act as the escalation authority for all Priority-1/Priority-2 SCCM incidents, driving root cause analysis and permanent resolution
Lead SCCM-to-Intune co-management or full migration engagements — discovery, roadmap development, phased execution, and post-migration stabilisation
Review and approve all significant SCCM change requests (CRs) within client change management processes
Lead Modern Endpoint Management (MEM) architecture across Microsoft Intune for Windows 10/11, iOS, Android, and macOS device fleets

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Retention & Quality Specialist

Job Description

Job Responsibility

Requirements

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