Retention Manager Job at Haypp Group (London)

CRM Manager - Retention

Our client, a fast growing grocery and subscription business is currently lookin...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

strong Klavyio experience
good at data led insights
good at email automation
good at email strategy creation
good at email planning
good at customer insights

Job Responsibility

shaping and building the customer retention and loyalty proposition
create, own and deliver the overall CRM strategy
identifying key commercial levers and priorities across range of CRM channels
deliver CRM and loyalty plans
ensuring internal teams and agencies are aware and execute against delivery plans

Fulltime

Loyalty & Retention Marketing Manager

As a member of the Global Marketing team, the Loyalty & Retention Marketing Mana...

Location

United Kingdom; United States , London; Jacksonville

Salary:

Not provided

Medius

Expiration Date

Until further notice

Requirements

B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
7+ years marketing, marketing communications, advertising or related experience
SaaS experience a plus
Experience developing and executing successful marketing plans to drive customer loyalty and retention
Experience working in international marketing is highly desirable
Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
Proficiency in Microsoft Word, PowerPoint and Excel

Job Responsibility

Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
Develop case studies and feed sales reference process as part of loyalty program
Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
Build relationships at all levels across Marketing and customer success teams
Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
Serve as an internal evangelist for our customers

What we offer

Great Team
Opportunity for Career & Professional Development
Collaborative and Meritocratic work culture
Supportive Leadership
Employee-centric business
Worldwide workforce, top talent
Great culture
Leadership that inspires you
Fast growth and a progressive and competitive product roadmap
Trust and openness

Fulltime

Client Marketing Manager, Nurture and Retention

The Client Marketing Manager, Nurture & Retention leads the development and opti...

Location

Canada

Salary:

Not provided

FARBER

Expiration Date

Until further notice

Requirements

Post-secondary education in Marketing, Business, or a related field or equivalent professional experience
4+ years of experience in lifecycle, client, or CRM marketing
Strong proficiency with marketing automation platforms (Dynamics 365, Marketo, HubSpot, Salesforce Marketing Cloud etc)
Demonstrated success using data-driven insights to improve retention and satisfaction
Exceptional writing and editing skills for empathetic, customer-first communications
Analytical and reporting skills
ability to translate data into actionable insights
Collaborative mindset with strong project management and stakeholder communication skills
Proven track record of delivering end-to-end lifecycle automations from conception to completion

Job Responsibility

Own Farber’s client retention and lifecycle engagement strategy. Define OKRs, key touchpoints, and optimize the nurture program
Build programs that promote on-time client payments, milestone achievement, satisfaction, and advocacy
Evolve customer lifecycle frameworks for onboarding, education, and engagement
Create segmentation strategies to deliver personalized, timely content across the client lifecycle
Plan and execute automated multi-channel automated journeys using Dynamics 365 and Customer Insights
Conduct A/B testing to improve engagement, click-through, and retention rates
Work with content and creative teams to ensure messaging aligns with client needs and emotional drivers
Monitor performance, identify underperforming areas, and implement continuous improvement initiatives
Ensuring the accuracy and consistency of data, defining and tracking key metrics, including retention rate, churn rate, satisfaction (CSAT), and engagement health
Partnering with the Data Team to maintain and improve data quality, leveraging insights to propose and drive performance-enhancing initiatives, and providing direction on tactical improvements / strategic shifts

Fulltime

Relationship Manager, Commercial

As a Small Business Relationship Manager, you will be a key member of the team l...

Location

United States , Chicago

Salary:

132836.00 - 158745.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2+ years managing a large book of business
120 accounts (retention, renewals, & account growth)
1+ years selling SaaS products
Experience managing procurement processes
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate

Job Responsibility

Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Intercom product usage growth
Engage in team development and mentoring

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Account Executive (Existing Business), Commercial

As a Small Business Relationship Manager, you will be a key member of the team l...

Location

United States , San Francisco

Salary:

147670.00 - 176303.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2+ years managing a large book of business
120 accounts (retention, renewals, & account growth)
1+ years selling SaaS products
Experience managing procurement processes
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate

Job Responsibility

Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Intercom product usage growth
Engage in team development and mentoring

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Head of Recruitment and Retention

The head of member recruitment and retention manages the operational functions t...

Location

United States

Salary:

99895.00 - 136107.00 USD / Year

American Physical Society

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
Minimum of three years of progressively responsible management experience
Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (AMS) and Asana preferred
Familiarity with association relational databases preferred
Strong background in nonprofit or similar membership recruitment, retention, and service
Experience planning and supervising work using sophisticated membership and customer relationship management systems
High-level analytical and problem-solving skills
Excellent customer service skills
Strong written and verbal communication skills
Strong organization, documentation, and prioritization skills

Job Responsibility

Manage the implementation of data-informed campaigns to attract new domestic and international APS members
Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials
Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department
Oversee the efficient and responsive membership renewal process
Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators
Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector
Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems
Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing
Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects
Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed

What we offer

Flexible schedules and ability to work remotely
8% employer-paid retirement contribution
Investment advisement services: 100% employer paid
Medical benefits: PPO or HDHP option
Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
Vision benefits: individual and dependent coverage 100% employer paid
Basic Life & Accident insurance: employee coverage 100% employer paid
Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
Disability insurance: employee coverage 100% employer paid

Fulltime

Account Manager

As an Account Manager for BES Group, you will be responsible for proactively man...

Location

United Kingdom , Manchester

Salary:

25000.00 GBP / Year

BES Group

Expiration Date

Until further notice

Requirements

Proven track record of working directly with a variety of customers and within the customer environment
Strong negotiation, influencing, and proactive sales skills with outstanding commercial acumen
Ability to build effective relationships at all levels and handle challenging conversations confidently
Excellent attention to detail, with strong numerical and analytical skills to support quality, profitable decision-making
Good understanding of statutory inspection, supporting legislation, and ideally knowledge of the Insurance or Inspection market
Evidence of delivering measurable results, including customer retention, upselling, business growth, and contribution to team performance
Ability to manage workload effectively while adapting to changing customer and business priorities

Job Responsibility

Build and develop sustainable customer relationships to deliver targeted results supporting profitable growth, retention, and service
Proactively manage customer relationships, regularly contacting and updating customers
Take accountability for customer queries, using internal and external relationships to ensure timely and accurate resolution
Handle customer requests on policy updates, queries, and renewals
Manage customer interactions in an efficient, courteous, and timely manner while setting and meeting customer expectations
Use influencing and negotiation skills to retain business, generate leads, create new opportunities, and expand client relationships
Cross-sell relevant services and insurance to increase sales revenue
Review and analyse customer accounts to ensure informed financial decisions
Make balanced, informed decisions on customer accounts, considering the needs of both customers and BES Group
Follow agreed processes and procedures to consistently achieve customer service standards

What we offer

Opportunity to earn commission with the sales incentive plan
Up to 10% pension contribution
2 x life cover
Enhanced maternity / adoption leave
Annual salary review
25 days annual leave plus 8 bank holidays
An additional day’s holiday for your birthday every year
An extra day’s holiday to take on Christmas Eve each year
Access to our buy and sell holiday scheme
Opportunity for flexible working

Fulltime

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Retention Manager

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