Retention Manager Job at Haypp Group (London)

CRM Manager - Retention

Our client, a fast growing grocery and subscription business is currently lookin...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

strong Klavyio experience
good at data led insights
good at email automation
good at email strategy creation
good at email planning
good at customer insights

Job Responsibility

shaping and building the customer retention and loyalty proposition
create, own and deliver the overall CRM strategy
identifying key commercial levers and priorities across range of CRM channels
deliver CRM and loyalty plans
ensuring internal teams and agencies are aware and execute against delivery plans

Fulltime

Loyalty & Retention Marketing Manager

As a member of the Global Marketing team, the Loyalty & Retention Marketing Mana...

Location

United Kingdom; United States , London; Jacksonville

Salary:

Not provided

Medius

Expiration Date

Until further notice

Requirements

B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
7+ years marketing, marketing communications, advertising or related experience
SaaS experience a plus
Experience developing and executing successful marketing plans to drive customer loyalty and retention
Experience working in international marketing is highly desirable
Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
Proficiency in Microsoft Word, PowerPoint and Excel

Job Responsibility

Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
Develop case studies and feed sales reference process as part of loyalty program
Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
Build relationships at all levels across Marketing and customer success teams
Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
Serve as an internal evangelist for our customers

What we offer

Great Team
Opportunity for Career & Professional Development
Collaborative and Meritocratic work culture
Supportive Leadership
Employee-centric business
Worldwide workforce, top talent
Great culture
Leadership that inspires you
Fast growth and a progressive and competitive product roadmap
Trust and openness

Fulltime

Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

The Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market role ...

Location

Netherlands , Amsterdam

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

English speaking and writing proficiency, French or Spanish as a second language
7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
3+ years of experience with change management across a complex organization and territory

Job Responsibility

Nurture and motivate team members, providing performance feedback, and facilitating professional growth
Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales
Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities
Use data to support strategic territory planning with whitespace analysis and install base research
Change management, focusing on translating company wide KRs to team objectives

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Client Marketing Manager, Nurture and Retention

The Client Marketing Manager, Nurture & Retention leads the development and opti...

Location

Canada

Salary:

Not provided

FARBER

Expiration Date

Until further notice

Requirements

Post-secondary education in Marketing, Business, or a related field or equivalent professional experience
4+ years of experience in lifecycle, client, or CRM marketing
Strong proficiency with marketing automation platforms (Dynamics 365, Marketo, HubSpot, Salesforce Marketing Cloud etc)
Demonstrated success using data-driven insights to improve retention and satisfaction
Exceptional writing and editing skills for empathetic, customer-first communications
Analytical and reporting skills
ability to translate data into actionable insights
Collaborative mindset with strong project management and stakeholder communication skills
Proven track record of delivering end-to-end lifecycle automations from conception to completion

Job Responsibility

Own Farber’s client retention and lifecycle engagement strategy. Define OKRs, key touchpoints, and optimize the nurture program
Build programs that promote on-time client payments, milestone achievement, satisfaction, and advocacy
Evolve customer lifecycle frameworks for onboarding, education, and engagement
Create segmentation strategies to deliver personalized, timely content across the client lifecycle
Plan and execute automated multi-channel automated journeys using Dynamics 365 and Customer Insights
Conduct A/B testing to improve engagement, click-through, and retention rates
Work with content and creative teams to ensure messaging aligns with client needs and emotional drivers
Monitor performance, identify underperforming areas, and implement continuous improvement initiatives
Ensuring the accuracy and consistency of data, defining and tracking key metrics, including retention rate, churn rate, satisfaction (CSAT), and engagement health
Partnering with the Data Team to maintain and improve data quality, leveraging insights to propose and drive performance-enhancing initiatives, and providing direction on tactical improvements / strategic shifts

Fulltime

Relationship Manager, Commercial

As a Small Business Relationship Manager, you will be a key member of the team l...

Location

United States , Chicago

Salary:

132836.00 - 158745.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2+ years managing a large book of business
120 accounts (retention, renewals, & account growth)
1+ years selling SaaS products
Experience managing procurement processes
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate

Job Responsibility

Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Intercom product usage growth
Engage in team development and mentoring

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Senior Property Manager

We are offering an exciting opportunity in the Real Estate industry in Brooklyn,...

Location

United States , Brooklyn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Commercial Property Management
Proficiency in Property Management Accounting
Strong understanding of Residential Property Management
Expertise in Real Estate Property Management
Familiarity with Property Management Software
Prior experience working in a Property Management Company
Demonstrated skills in Tenant Retention
Knowledge of Property Insurance policies and procedures
Experience in conducting Property Inspections
Proficiency in Property Accounting practices

Job Responsibility

Oversee the management of multiple properties, ensuring they are maintained to a high standard
Coordinate property maintenance and repairs, and manage renovations as required
Create and implement property-specific policies and procedures to increase operational efficiency
Foster positive relationships with tenants by promptly addressing inquiries and concerns
Stay updated with NYC building codes and regulations, managing any violations for timely resolution and compliance
Oversee the leasing process for both commercial and residential units, including marketing properties, conducting showings, and screening prospective tenants
Ensure all lease documentation and records are accurate and up-to-date
Manage property budgets, monitor rent collection and expenses, and report on financial performance
Coordinate with construction crews for property renovations, improvements, and inspections
Review existing insurance coverages and coordinate renewals

What we offer

Access to top jobs
Competitive compensation
Free online training
Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Account Executive (Existing Business), Commercial

As a Small Business Relationship Manager, you will be a key member of the team l...

Location

United States , San Francisco

Salary:

147670.00 - 176303.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

2+ years managing a large book of business
120 accounts (retention, renewals, & account growth)
1+ years selling SaaS products
Experience managing procurement processes
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization
Exhibits a growth mindset, intellectual curiosity, and ambition
Ability to build and maintain deep client relationships across levels in complex organizations
Demonstrable history of leadership, with both immediate and cross-functional teammate

Job Responsibility

Build relationships with Intercom’s small business customers ensuring revenue growth and customer retention
Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
Track and report all key metrics related to customer growth, retention and Intercom product usage growth
Engage in team development and mentoring

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Fulltime

Retention Manager

Haypp Group

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 11, 2026

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