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Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

Netherlands, Amsterdam · Job Posted March 19, 2025

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Job Description

The Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market role involves leading a team to increase sales revenue through customer loyalty, renewals, and strategic customer engagement. Responsibilities include team leadership, improving sales revenue, collaboration across teams, strategic territory planning, and change management. This role is part of Atlassian’s broader EMEA GTM Team, and the role focuses on advancing Cloud growth and long-term customer success by targeting opportunities in the MidMarket & Enterprise customer space.

Job Responsibility

  • Nurture and motivate team members, providing performance feedback, and facilitating professional growth
  • Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales
  • Collaborate with broader Sales teams(Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities
  • Use data to support strategic territory planning with whitespace analysis and install base research
  • Change management, focusing on translating company wide KRs to team objectives

Requirements

  • English speaking and writing proficiency, French or Spanish as a second language
  • 7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
  • Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
  • Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
  • 3+ years of experience with change management across a complex organization and territory

What we offer

  • Health coverage
  • Paid volunteer days
  • Wellness resources
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