Retention Customer Support Assistant Job at Randstad (Lisboa)

Customer Success Specialist

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and bo...

Location

United Kingdom , Nottingham

Salary:

Not provided

InspHire

Expiration Date

Until further notice

Requirements

Education: BTEC/A-Levels or Equivalent as a minimum
Demonstrable interest in IT with a drive to build a successful career
Knowledge of HTML would be great
The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement
Strong interpersonal skills, customer empathy and determination to resolve issues
Analytical, data and process-oriented mind-set who wants to problem solve
Enthusiastic and creative in problem-solving
Flexible and adaptable – both products and their processes will develop over time
Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness
The ability to plan, prioritise and work on several projects at once

Job Responsibility

Ensures all customers are successfully using the product
Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries
Offer tailored training sessions online to both new and existing customers
Develop customer relationships that promote retention and loyalty
Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team
Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job)
Work with internal stakeholders to resolve customer issues
Focus on delivering customer service to many customers
Create help documentation and video content to help the customer base

What we offer

Great working environment
Quality Training Provided
Career Development and Opportunity to grow

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Support Automobiles

Do you speak English and live in Mallorca? And you have also very good skills in...

Location

Spain , Palma de Mallorca

Salary:

Not provided

Avedo - Eine Marke der Ströer X GmbH

Expiration Date

Until further notice

Requirements

bilingual speaking: very good knowledge of English and advanced knowledge of German
good working knowledge of MS Office
strong communication skills and service mentality
high degree of self-motivation and willingness to learn
ability to work independently and grasp things quickly

Job Responsibility

customer support in the automotive sector
assisting customers with troubleshooting and technical questions via email
quick processing of service requests
forwarding complex questions to 2nd-line support
ensuring customer retention and satisfaction

What we offer

permanent employment in full time or part time
fixed, season-independent salary from day 1, plus performance-related bonus
opening hours from Monday - Friday: 8am - 5pm, Saturday: 8am - 12pm
option to work remotely after successful onboarding (you must live in Mallorca!)
uncomplicated entry into the job through professional and remunerated induction and training
free private supplementary health insurance
big company parties and individual team events

Senior Customer Success Manager II

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...

Location

United States , Chicago; New York; San Francisco; Scottsdale; Seattle

Salary:

120000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships with key decision-makers and stakeholders
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs

Job Responsibility

Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Assistant Property Manager

Join JLL's Property & Asset Management team as an Assistant Property Manager, su...

Location

Australia , Melbourne

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

2-3 years' experience in commercial, industrial, or retail property management
Victorian Agents Representative Licence (or willingness to obtain)
Strong computer skills (MS Word, Excel, Outlook) and property management system experience (MRI preferred)
Excellent written and verbal communication skills
Strong attention to detail and accuracy in financial processing
Customer service excellence mindset with exceptional interpersonal skills
Tertiary qualifications in business, property, or related discipline
Understanding of Melbourne commercial property market and lease structures
Experience with accounts payable processes
Ability to prioritise work and manage multiple tasks across multiple properties

Job Responsibility

Serve as the primary point of contact for tenant enquiries across both properties
Support tenant communication through building portals and email notices
Coordinate tenant events and community engagement activities
Conduct regular tenant check-ins and assist with Customer Retention Plans
Support Annual Customer Survey delivery and action plan implementation
Assist with lease administration, rent roll management, and invoicing verification
Support monthly debt management and coordinate licence agreements
Help prepare quarterly reports and budget variance analysis
Collaborate on tenant service requests and capital expenditure tracking
Process and verify supplier invoices for accuracy and authorisation

What we offer

Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

Parttime

Senior Customer Success Manager

As a Customer Success Manager (CSM) you will play a pivotal role in ensuring cus...

Location

United States , Atlanta; Austin; Dallas; San Antonio; Scottsdale; Remote

Salary:

120000.00 - 145000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5-7+ years in customer success, account management, or a related field responsible for customer retention and expansion, preferably in the SaaS or public safety industries
Excellent written and verbal communication, with the ability to translate complex concepts into clear, actionable insights
Strong analytical skills and the ability to creatively solve customer needs and drive product adoption
Proven track record of fostering relationships with key decision-makers and stakeholders
Comfortable working in a fast-paced startup environment with a willingness to adapt and grow alongside the company
Ability to quickly learn and become proficient in new technologies and systems
Passion for helping customers succeed, with a proactive and empathetic approach to addressing their needs

Job Responsibility

Customer Relationship Management: Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals
Advocate for Customers: Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development
Proactive Engagement: Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience
Product Expertise: Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs
Customer Retention & Growth: Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes
Performance Tracking & Reporting: Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
Issue Resolution: Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience
Customer Success Strategy: Assist in refining and implementing the customer success strategy, tailoring

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Account Executive

The Account Executive supports eCare service lines, and eCare current and potent...

Location

United States , Sioux Falls

Salary:

Not provided

Avel eCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year college or university in Healthcare, Communications, Business Management or related field
At least three to five years of experience in client management, business development, or public relations in a healthcare related field
Valid driver’s license and insurable by the Avel automobile liability insurance carrier
State license as a Registered Nurse and/or meeting the requirements of multi-state licensure, National Registration or State License as an EMT-Paramedic or a certified Pharmacy Technician preferred

Job Responsibility

Support eCare service lines, and eCare current and potential customers
Responsible for customer relations and retention of assigned customers
Provide ongoing support for cultural adaptation, service recovery and reporting
Work closely with eCare Leaders assisting in the daily management of customers
Responsible for customer and stakeholder meetings, consultation and service recovery
Promote integration of eCare service lines
Creation and/or coordination of presentation
Communicate customer changes to ensure productive and efficient eCare service delivery
Take ownership of and manage multiple simultaneous projects and account details
Play a key role in strategizing and implementing multi-faceted client management and retention plans, including tier assignment duties and overall annual visit strategy

Fulltime

Sales & Account Manager

Join a dynamic team as a Sales & Account Manager and become the heartbeat of cus...

Location

United Kingdom , Chelmsford

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in sales account management or sales support within a fast-paced industry
Strong interpersonal and communication skills
Exceptional organizational skills and ability to manage multiple accounts and projects simultaneously
Proactive, customer-centric approach to problem-solving and account management
Experience supporting Business Development Managers and working with sales support teams
Ability to manage and prioritize tasks effectively to meet deadlines and customer needs
Team-oriented attitude with strong focus on collaboration and service excellence
Must drive and have access to a vehicle

Job Responsibility

Serve as primary point of contact for clients, building strong relationships
Oversee designated customer base from head office
Identify opportunities to upsell care packages and service/maintenance agreements
Work closely with Business Development Managers to assist with new account acquisitions
Ensure customers are aware of service and maintenance offerings
Address queries and resolve customer issues promptly
Work with internal sales, technical, and marketing teams
Develop strategies to enhance customer retention and account expansion
Assist with contract renewals

What we offer

Commission

Fulltime

Retention Customer Support Assistant

Randstad

Location:
Portugal , Lisboa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 02, 2026

Expiration:
March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Retention Customer Support Assistant

Customer Success Specialist

Retention Specialist

Customer Support Automobiles

Senior Customer Success Manager II

Assistant Property Manager

Senior Customer Success Manager

Account Executive

Sales & Account Manager

Retention Customer Support Assistant

Randstad

Location:Portugal , Lisboa

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 02, 2026

Expiration:March 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Retention Customer Support Assistant

Customer Success Specialist

Retention Specialist

Customer Support Automobiles

Senior Customer Success Manager II

Assistant Property Manager

Senior Customer Success Manager

Account Executive

Sales & Account Manager

Location:
Portugal , Lisboa

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 02, 2026

Expiration:
March 19, 2026