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Retention Customer Support Assistant - German Speaker

Portugal, Lisboa · Job Posted May 26, 2026
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Job Description

This is more than just a job—it’s a chance to challenge yourself and grow professionally in a prestigious industry. We are recruiting a Customer Support Assistant for the Retention Line of a top-tier Swiss telecom company.

Job Responsibility

  • prevent customer churn
  • identify the reasons why customers want to cancel and to offer solutions to keep them
  • handle customer complaints, service issues, and billing problems
  • offer discounts, special promotions, or upgraded services to persuade customers to stay
  • create positive customer experiences and strengthen customer relationships

Requirements

  • excellent communication skills in German and English
  • solution oriented
  • Experience in Sales
  • Experience in a call center
  • strong Commitment for a long term project
  • good PC skills.

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