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This is more than just a job—it’s a chance to challenge yourself and grow professionally in a prestigious industry. We are recruiting a Customer Support Assistant for the Retention Line of a top-tier Swiss telecom company.
Job Responsibility
prevent customer churn
identify the reasons why customers want to cancel and to offer solutions to keep them
handle customer complaints, service issues, and billing problems
offer discounts, special promotions, or upgraded services to persuade customers to stay
create positive customer experiences and strengthen customer relationships
Requirements
excellent communication skills in German and English