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Retention customer support assistant - german speaker

https://www.randstad.com Logo

Randstad

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Location:
Portugal , Lisboa

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you fluent in both German and English? Do you have a passion for customer satisfaction and a knack for problem-solving? We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies. If you are looking for an opportunity to grow professionally and are ready to take on this challenging role, then we have the perfect opportunity for you!

Job Responsibility:

  • Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems
  • Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay
  • Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships

Requirements:

  • excellent communication skills in German and English
  • solution oriented
  • Experience in Sales
  • Experience in a call center
  • strong Commitment for a long term project
  • good PC skills

Additional Information:

Job Posted:
April 11, 2026

Expiration:
April 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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