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We are currently recruiting a Customer Support Assistant to join the Retention Line for one of Switzerland's largest telecommunications companies. The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the company). Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them.
Job Responsibility:
Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems
Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay
Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships
Requirements:
excellent communication skills in French and English