CrawlJobs Logo

Retention Account Manager

phs.co.uk Logo

PHSGroup

Location Icon

Location:
United Kingdom , Tamworth

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

26000.00 - 38000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

The Retention Account Manager is responsible for maintaining, protecting, and growing revenue within an established portfolio of accounts once passed over from the Development Account Manager. The role focuses on strengthening long-term relationships, reducing churn, identifying upsell opportunities, and ensuring clients continue to receive exceptional value from phs products and services.

Job Responsibility:

  • Monitor account health and proactively address risks or concerns to prevent churn
  • Implement retention strategies to maintain client loyalty and satisfaction
  • Resolve issues promptly and effectively to protect revenue streams
  • Identify and execute upsell and cross-sell opportunities within existing accounts
  • Meet or exceed monthly, quarterly, and annual revenue targets
  • Achieve call quality and business KPIs consistently
  • Build and maintain strong, trust-based relationships with key stakeholders
  • Ensure regular, proactive communication to reinforce value and support
  • Deliver tailored solutions that align with client goals and priorities
  • Understand client business needs and objectives to identify growth opportunities
  • Provide consultative recommendations to enhance client experience and ROI
  • Collaborate with internal teams to deliver seamless service and solutions
  • Work closely with your Team Leader and other departments to resolve issues quickly
  • Share insights and feedback to improve retention strategies and processes
  • Use CRM systems to accurately record, manage, and track account activity
  • Forecast retention and revenue performance effectively
  • Provide feedback to enhance retention processes and customer experience
  • Identify root causes of churn and contribute to long-term solutions
  • Champion a customer-first approach in all interactions
  • Promote a culture of excellence in service, quality, and continuous improvement

Requirements:

  • Excellent, clear, and confident telephone manner
  • Ability to identify retention risks and growth opportunities
  • Strong negotiation and objection-handling skills
  • Active listening and consultative selling techniques
  • Time management and prioritisation skills
  • Proficient in CRM systems and IT tools
  • Previous account management or telesales experience
  • Demonstrable success in achieving retention and revenue targets
  • Experience building and maintaining long-term client relationships
  • Proven experience using CRM systems (preferably SFDC)
  • High energy and pace
  • Results-driven and motivated by success
  • Thrives in a demanding sales environment
  • High professional and personal standards
  • Decisive and resilient
  • Works well in a team and individually
  • Able to challenge constructively and effectively
What we offer:
  • Accredited ILM Training in house and external training
  • Ongoing career and development opportunities
  • Digital GP for you and your family
  • Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks
  • Company pension
  • 24-hour wellbeing helpline
  • Free Parking

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
PHSGroup - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Retention Account Manager

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
Job Responsibility
Job Responsibility
  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
What we offer
What we offer
  • 25 days’ holiday
  • Buy up to 5 more days holiday
  • Birthday off
  • Extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Fulltime
Read More
Arrow Right

Manager, Technical Account Management

In this role you will lead a team of Technical Architects who serve as the bridg...
Location
Location
United States , New York
Salary
Salary:
230000.00 - 260000.00 USD / Year
hightouch.com Logo
Hightouch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of people management experience, preferably leading technical customer-facing teams
  • Proven track record of building and scaling high-performing teams in fast-growing environments
  • Experience developing talent and creating career growth paths for technical professionals
  • Strong coaching and mentorship abilities with a focus on both technical and soft skill development
  • 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
  • Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
  • Experience with customer success methodologies, metrics, and best practices
  • Proven ability to manage complex technical projects with multiple stakeholders
  • Exceptional communication and presentation skills with ability to influence at all organizational levels
  • Strong analytical and problem-solving abilities with a data-driven approach to decision making
Job Responsibility
Job Responsibility
  • Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
  • Provide mentorship, coaching, and career development opportunities for team members
  • Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
  • Foster a culture of continuous learning and technical excellence within the team
  • Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
  • Develop and implement scalable processes for customer onboarding, success planning, and expansion
  • Analyze customer health metrics and develop proactive intervention strategies
  • Ensure consistent delivery of technical expertise and guidance across all customer engagements
  • Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
  • Establish technical best practices and standards for customer implementations
What we offer
What we offer
  • Meaningful equity compensation in the form of ISO options
  • Offer early exercise and a 10 year post-termination exercise window
  • Fulltime
Read More
Arrow Right

Territory Account Manager – Enterprise Accounts

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
Denmark , Alleroed
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University, Bachelor's degree, or equivalent education/experience
  • Typically, at least 5 years Sales experience within the IT industry (IT Security/Networking/ Datacenter sales experience will be preferred)
  • Self-driven and a Team player
  • Strong stakeholder management skills
  • Very good communication and presentation skills
  • Excellent organizational skills and a structured way of working
  • Accountability for achieving business results
  • Ability to understand the customer's business needs and issues and translate creatively to the company's solutions
  • Native or fluent speaker in Danish language, business fluent language skills in English
Job Responsibility
Job Responsibility
  • Be responsible for a mix of existing and New Enterprise accounts in Denmark
  • Seek out new opportunities and expand and enhance existing opportunities to build and manage the pipeline in specialty area
  • Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry and nurturing
  • Understand client requirements and competitively position company solutions to meet the needs to drive retention strategy
  • Interface with both internal resources and channel partners to anticipate customer needs and facilitate solutions development
  • Maintain knowledge of competitors in accounts to strategically position Aruba's products and services
  • Maintain a strong relationship with HPE Aruba’s partner ecosystem associated to your assigned customer list and nurture relationship to build new opportunities
  • Achieve or overachieve assigned quota
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Manager, Relationship Managers (MM & Key Accounts)

The role will lead a team of Relationship Managers primarily responsible for exp...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience managing a team of client-facing sales or account management organization
  • Previous experience in an Account Management function, interfacing with existing clients as an Individual Contributor or Manager
  • Proven experience–and passion for–teaching and developing talent
  • Experience developing GTM strategy, building and executing operational plans
  • Successful track record of designing, implementing, and validating processes and programs
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Exemplary sales fundamentals, understanding of different sales frameworks and tools
  • Adaptive, with the ability to balance short term and long term priorities
Job Responsibility
Job Responsibility
  • Lead a team of Relationship Managers primarily responsible for expansion and retention of our existing customer base in the EMEA Region
  • Responsible for strategy, planning, building, and running a highly performing team
  • Own a book of business covering our Top Accounts in EMEA with responsibility to engage, manage, support and grow this business
  • Work with senior leadership to define and implement effective sales strategies for the EMEA Midmarket segment
  • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
  • Monitor the pipeline of opportunities & renewals to ensure timely and effective follow-ups, deal closures, and revenue growth
  • Own and understand your book of business - driving expansion through cross sell and upsell whilst managing retention
  • Build data driven outreach programs based on customer behaviour and white space opportunities
  • Contribute to and translate company strategy into actionable, measurable team and individual goals
  • Setting standards of excellence and Inspiring the team to do their best work, continue growing, and execute at a high level
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Manager, Relationship Managers (MM & Key Accounts)

The role will lead a team of Relationship Managers primarily responsible for exp...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience managing a team of client-facing sales or account management organization
  • Previous experience in an Account Management function, interfacing with existing clients as an Individual Contributor or Manager
  • Proven experience–and passion for–teaching and developing talent
  • Experience developing GTM strategy, building and executing operational plans
  • Successful track record of designing, implementing, and validating processes and programs
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
  • Exemplary sales fundamentals, understanding of different sales frameworks and tools
  • Adaptive, with the ability to balance short term and long term priorities
Job Responsibility
Job Responsibility
  • Lead a team of Relationship Managers primarily responsible for expansion and retention of our existing customer base in the EMEA Region
  • Responsible for strategy, planning, building, and running a highly performing team
  • Own a book of business covering our Top Accounts in EMEA with responsibility to engage, manage, support and grow this business
  • Build and be responsible for recruiting, coaching and developing a diverse team of Relationship Managers
  • Work with senior leadership to define and implement effective sales strategies for the EMEA Midmarket segment
  • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
  • Monitor the pipeline of opportunities & renewals to ensure timely and effective follow-ups, deal closures, and revenue growth
  • Own and understand your book of business - driving expansion through cross sell and upsell whilst managing retention
  • Build data driven outreach programs based on customer behaviour and white space opportunities
  • Contribute to and translate company strategy into actionable, measurable team and individual goals
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • Cycle-to-Work Scheme
  • With secure bike storage
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fulltime
Read More
Arrow Right

Sales & Account Manager

Join a dynamic team as a Sales & Account Manager and become the heartbeat of cus...
Location
Location
United Kingdom , Chelmsford
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in sales account management or sales support within a fast-paced industry
  • Strong interpersonal and communication skills
  • Exceptional organizational skills and ability to manage multiple accounts and projects simultaneously
  • Proactive, customer-centric approach to problem-solving and account management
  • Experience supporting Business Development Managers and working with sales support teams
  • Ability to manage and prioritize tasks effectively to meet deadlines and customer needs
  • Team-oriented attitude with strong focus on collaboration and service excellence
  • Must drive and have access to a vehicle
Job Responsibility
Job Responsibility
  • Serve as primary point of contact for clients, building strong relationships
  • Oversee designated customer base from head office
  • Identify opportunities to upsell care packages and service/maintenance agreements
  • Work closely with Business Development Managers to assist with new account acquisitions
  • Ensure customers are aware of service and maintenance offerings
  • Address queries and resolve customer issues promptly
  • Work with internal sales, technical, and marketing teams
  • Develop strategies to enhance customer retention and account expansion
  • Assist with contract renewals
What we offer
What we offer
  • Commission
  • Fulltime
Read More
Arrow Right

Account Manager

As an Account Manager, you'll cultivate strong, long-term relationships with cus...
Location
Location
Philippines
Salary
Salary:
Not provided
pro.bsport.io Logo
Bsport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have experience managing B2B SaaS accounts, ideally in the fitness, wellness, or hospitality tech space
  • Have worked with SMB clients and understand their challenges and goals
  • Are fluent in English (native-level or near-native required)
  • Are comfortable working Australian time zones from Philippines
  • Have strong communication, relationship-building, and problem-solving skills
  • Have experience handling churn scenarios and improving client retention
  • Are highly organised, proactive, and capable of managing multiple accounts simultaneously
  • Have a growth mindset and enjoy working in a fast-paced, scale-up environment
Job Responsibility
Job Responsibility
  • Manage and nurture a portfolio of Australia-based clients, ensuring high satisfaction and long-term retention
  • Lead customers through a smooth and successful onboarding experience
  • Act as the main point of contact for client needs via email, chat, and calls
  • Identify opportunities for upselling, cross-selling, and account expansion
  • Proactively manage renewal cycles and handle churn risks with empathy and strategic thinking
  • Gather and relay customer feedback to internal teams to support continuous product improvement
  • Partner with the Sales, Marketing, Product, and Operations teams to strengthen our APAC market strategy
What we offer
What we offer
  • Attractive compensation package
  • Work-Life Harmony
  • Work from anywhere
  • Diverse fun loving team
  • Fulltime
Read More
Arrow Right

Account Manager

As an Account Manager for BES Group, you will be responsible for proactively man...
Location
Location
United Kingdom , Manchester
Salary
Salary:
25000.00 GBP / Year
besgroup.com Logo
BES Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record of working directly with a variety of customers and within the customer environment
  • Strong negotiation, influencing, and proactive sales skills with outstanding commercial acumen
  • Ability to build effective relationships at all levels and handle challenging conversations confidently
  • Excellent attention to detail, with strong numerical and analytical skills to support quality, profitable decision-making
  • Good understanding of statutory inspection, supporting legislation, and ideally knowledge of the Insurance or Inspection market
  • Evidence of delivering measurable results, including customer retention, upselling, business growth, and contribution to team performance
  • Ability to manage workload effectively while adapting to changing customer and business priorities
Job Responsibility
Job Responsibility
  • Build and develop sustainable customer relationships to deliver targeted results supporting profitable growth, retention, and service
  • Proactively manage customer relationships, regularly contacting and updating customers
  • Take accountability for customer queries, using internal and external relationships to ensure timely and accurate resolution
  • Handle customer requests on policy updates, queries, and renewals
  • Manage customer interactions in an efficient, courteous, and timely manner while setting and meeting customer expectations
  • Use influencing and negotiation skills to retain business, generate leads, create new opportunities, and expand client relationships
  • Cross-sell relevant services and insurance to increase sales revenue
  • Review and analyse customer accounts to ensure informed financial decisions
  • Make balanced, informed decisions on customer accounts, considering the needs of both customers and BES Group
  • Follow agreed processes and procedures to consistently achieve customer service standards
What we offer
What we offer
  • Opportunity to earn commission with the sales incentive plan
  • Up to 10% pension contribution
  • 2 x life cover
  • Enhanced maternity / adoption leave
  • Annual salary review
  • 25 days annual leave plus 8 bank holidays
  • An additional day’s holiday for your birthday every year
  • An extra day’s holiday to take on Christmas Eve each year
  • Access to our buy and sell holiday scheme
  • Opportunity for flexible working
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy