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Retail Travel Advisor

United Kingdom, Lowestoft Employment contract 13.09 GBP / Hour · Job Posted May 26, 2026
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Job Description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lowestoft store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Job Responsibility

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
  • You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers

Requirements

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times

What we offer

  • Starting salary of £13.09 per hour
  • Commission scheme for exceeding targets
  • Holiday benefits, discounts, special offers and ability to purchase additional TUI time off
  • Health and Wellbeing support across Financial, Health, Social, Community and Career
  • Investment in your development and career progression
  • Pension scheme and life assurance

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  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
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