Retail Travel Advisor Job at 360 Resourcing Solutions (Edinburgh)

Retail Travel Advisor

360 Resourcing Solutions

Location:
United Kingdom , Edinburgh

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

24708.00 GBP / Year

Save Job

Apply Position

Job Description:

We are looking for Travel Advisors, based in our city centre Travel Hubs, to deliver a first-class end to end customer experience whilst maintaining the highest levels of customer satisfaction. You will maximise each interaction with customers by combining excellent sales service and product knowledge with onward travel information on a range of products including the Lothian tourism portfolio and wider city connections.

Job Responsibility:

As an ambassador you will optimise each customer interaction and foster brand loyalty
When working within the Travel Hubs – Shandwick and Waverley, you will be proactive in welcoming customers and dealing with their needs in a professional manner
You will be responsible for providing our customers with clear and correct product information and service so that they have an excellent customer experience
You will advise the best option of ticket(s) available to our customers – individual and/or groups
You will be expected to maintain a high level of knowledge of the whole Lothian network and proactively make recommendations to customers to suit their travel needs
When working at till points, you will be responsible for your cash float, ensuring all cash/cheque and credit transactions are processed correctly, comparing all takings with your sales, completing the appropriate paperwork and ensuring safe deposit of all monies. You will also be responsible for any discrepancies which arise
You will also assist customers at key city centre locations with ticket and route information
Assist with lost property enquiries and facilitate the return of claimed items
Deal with customer comments as necessary, using the online process to submit to Customer Support team
You will be required to maintain the Information areas, e.g. refill leaflets as required, ensuring the area is clean, clear and presentable at all times.
Build and maintain good working relationships with your colleagues.
Be punctual, to be ready to start on time in your allocated location
Uniform requirements to be met at all times.
You may need to carry out your role from a different location as required

Requirements:

Cash handling experience
Great attention to detail, accuracy when dealing with money and follows due process
Understands, anticipates and delivers the customer needs and expectations
Able to communicate effectively – active listening to ensure understanding of requirements
Helpful and friendly to ensure you create an excellent customer experience
Be technology proficient to support customer needs – eg understanding of App, Mtickets, Contactless Payments
Ability to assess risks, prioritise actions and solve problems logically and safely
Displays high standard of personal appearance, tidiness and timekeeping
Be an excellent team player

Nice to have:

Previous experience of the bus or transport industry
Can speak a second language

What we offer:

Staff Ridacard – travel free all year on our buses and Edinburgh Trams
Full uniform is provided
Employee Assistance Programme
Employee benefits, discounts for hundreds of retailers
Discounted travel for a friend or family member
Good work/life balance

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

360 Resourcing Solutions - All Job Offers

Job Link Share: