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Retail Training Specialist

https://www.randstad.com Logo

Randstad

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Location:
Hong Kong , Hong Kong

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

30000.00 - 40000.00 HKD / Year
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Job Description:

This is a highly visible, hands-on role for a professional who is passionate about luxury retail and talent development. You will be the key driver for elevating in-store performance, splitting your time between active coaching on the shop floor and contributing to strategic retail capability projects. Reporting to the GCR Head of Learning & Development, you will be instrumental in building sales, styling, and clienteling capabilities across the store network.

Job Responsibility:

  • Deliver high-impact, in-store coaching (both one-on-one and group) to enhance selling skills, styling expertise, product knowledge, and clienteling
  • Partner closely with Store Managers to build a strong, sustainable coaching culture and follow up on performance to improve key KPIs and service
  • Facilitate engaging in-house, face-to-face training sessions based on global and local retail initiatives
  • Identify learning needs and help curate tailor-made training plans in partnership with retail leaders
  • Provide structured feedback to Area Managers and the Head of Retail on team performance and ongoing learning needs
  • Track the quality and impact of all retail training initiatives in partnership with the retail management team

Requirements:

  • Proven experience in the luxury fashion industry is essential
  • Direct experience as a field coach is highly preferred
  • Candidates with a strong background in luxury store management or as a dedicated in-store trainer are also strongly encouraged to apply
  • Exceptional skills in training delivery, facilitation, and coaching on luxury selling techniques and customer service
  • Full fluency in Cantonese, Mandarin, and English is mandatory
  • A hands-on, energetic, inspiring, and collaborative self-starter who can work independently
  • Bachelor's degree or equivalent
  • Proficient in MS Office (PowerPoint, Excel) and familiar with eLearning platforms
What we offer:
  • double pay
  • bonus

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 01, 2026

Work Type:
On-site work
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