Retail Training Project Manager Jobs

AMI Paris

Location:
France, Paris

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Within the International Training Department of AMI Paris, and reporting to the Brand Training Manager, the Retail Training Project Manager plays a strategic role in elevating the in-store client experience. As a key ambassador of the brand’s retail culture, you actively support and guide sales advisors with a collaborative mindset to foster skill development and performance improvement. With a resolutely creative approach, you design engaging learning content that inspires and celebrates the individuality of each sales team member. Through your interventions, you nurture a climate of trust and optimism—essential for enabling our retail teams to embody AMI Paris values in every client interaction. You also personally embody AMI Paris’s standards of service and grooming, leading by example with engagement and consistency.

Job Responsibility:

Design blended learning programs around all dimensions of the client experience, creating or updating training content as needed
Diversify the content in a variety of engaging formats (in-person, remote, e-learning, videos, interactive activities, etc.), preparing all necessary materials for deployment
Work closely with Retail Management, Clienteling, and CRM teams to track retail KPIs (NPS, performance indicators, etc.), adjusting training initiatives based on results and identified needs
Implement a continuous improvement approach based on field feedback
Support local training teams in adopting new content and follow their implementation
Contribute to the animation of the Training community via the digital training app (sharing best practices, interactive modules, etc.)
Roll out training programs across France, Europe, and the US, regularly facilitating training sessions in-person or remotely, according to the training calendar
Manage logistics and preparation of training sessions (materials, venues, participant coordination)
Ensure regular in-store presence to lead morning briefings and deliver on-the-spot coaching aimed at improving sales advisors performance
Collaborate with Retail Managers and Store Directors to propose follow-up and training action plans
Oversee the development and availability of service/customer experience tools across all markets (try-on kits, presentation trays, etc.), coordinating with other departments and markets
Support their implementation through tailored training
Ensure proper availability and stock levels of these tools across the Retail network in France, Europe, and the US

Requirements:

Minimum 5 years of experience in training, ideally within the luxury retail, high-end fashion or hospitality sector
Strong in-store sales experience, providing deep understanding of Retail KPIs and client experience drivers
Excellent facilitation skills across different formats (in-person, remote, in-store)
Solid experience in content developement, with strong command of office tools (PowerPoint, Excel, etc.)
Strong interest in digital tools, e-learning, and new training trends
Ability to adapt in an international, cross-functional environment with various stakeholders (Retail teams, HQ functions, markets)
Availability to travel internationally on a regular basis
Fluent in French and English, both written and spoken

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail Training Project Manager