Retail Trainee Manager

• Drive store performance by maximising sales opportunities
• Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
• Sell the story not the Discount
• Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
• Continuously identify opportunities to make improvements which will optimise the operational running of the store
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
• Take ownership of your own development, utilising the support and resources available
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
• Ability to deliver exceptional customer experience & service
• Ability to prioritise and strategically problem solve in high pressure environments
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Wine knowledge is beneficial

• Competitive Salary & Performance Bonus
• Up to 20% staff discount
• Career development opportunities
• Fantastic incentives that take you around the world to explore our different vineyards
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays
• PLUS invites to wine tasting events
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Company maternity, paternity and adoption leave after 26 weeks
• Long service rewards
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine
• Company sick pay scheme