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Majestic Wine Warehouses Ltd. Logo Majestic Wine Warehouses Ltd. · -

Retail Trainee Manager

United Kingdom, Birmingham · Job Posted May 27, 2026
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Job Description

As a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. As a Majestic Trainee Manager you will work through the career pathway training programme with the support of your Store Manager setting you up for future success.

Job Responsibility

  • Drive store performance by maximising sales opportunities
  • Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Offer your customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Sell the story not the Discount
  • Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
  • Take ownership of your own development, utilising the support and resources available
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate

Requirements

  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points

What we offer

  • Competitive Salary & Performance Bonus
  • Up to 20% staff discount
  • Career development opportunities
  • Fantastic incentives that take you around the world to explore our different vineyards
  • A contributory Company Pension Plan
  • Life Assurance (Worth 2 times your annual salary)
  • Uniform provided
  • 29 days holiday, including public and bank holidays
  • Invites to wine tasting events
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Company maternity, paternity and adoption leave after 26 weeks
  • Long service rewards
  • Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine
  • Company sick pay scheme
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