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ELEMIS Logo ELEMIS · Health and Beauty

Retail Therapist

United Kingdom, London · Job Posted June 04, 2026
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Job Description

As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections. Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy. Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious

Job Responsibility

  • Deliver exceptional client journeys
  • Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
  • Create seamless, end-to-end luxury experiences—from consultation through to aftercare
  • Ensure every visit feels personalised, welcoming, and memorable
  • Drive sales through expertise and connection
  • Confidently link treatments to tailored product recommendations
  • Build, manage, and grow your own loyal client base
  • Encourage repeat bookings and long-term skincare journeys
  • Take pride in achieving and exceeding personal KPIs
  • Use advanced consultation and technology
  • Conduct in-depth consultations, including HD skin scans
  • Analyse skin concerns and build tailored treatment and skincare plans
  • Follow up proactively to track progress and maintain client engagement
  • Build trust-based relationships that turn new clients into loyal advocates
  • Champion product knowledge and brand standards
  • Maintain expert knowledge of ELEMIS products, ingredients, and treatments
  • Stay up to date with industry trends, innovations, and new launches
  • Represent the brand with professionalism, confidence, and authenticity
  • Create a premium in-store experience
  • Maintain exceptional standards in treatment delivery, hygiene, and presentation
  • Ensure the counter and treatment areas reflect a luxury environment at all times
  • Support events, promotions, and in-store experiences that attract and retain clients
  • Operate with excellence and sustainability in mind
  • Support stock accuracy, merchandising, and operational standards
  • Contribute to a high-performing, compliant, and visually elevated counter
  • Embed sustainability into daily decisions, helping to reduce waste and environmental impact

Requirements

  • Qualified in Beauty Therapy (Level 2 or equivalent preferred)
  • Experienced in luxury retail, spa, or treatment environments
  • Confident in consultative selling and building personalised recommendations
  • Proven ability to build a loyal client base and drive repeat business
  • A strong communicator with a natural talent for building genuine relationships
  • Comfortable using (or excited to learn) skincare technology
  • Results-driven, with pride in achieving targets and contributing to team success
  • A positive, inclusive team player who values diversity and collaboration

What we offer

  • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products
  • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
  • 27 days holiday per year and your birthday off
  • Company Pension Scheme
  • Employee Assistance Programme for all Associates and their families
  • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
  • The opportunity to work with a globally recognised luxury skincare brand
  • Comprehensive training in advanced treatments, skincare technology, and product expertise
  • A supportive and inclusive team environment where you can thrive
  • Ongoing development opportunities to grow your career
  • The chance to build your own loyal client portfolio and personal success
  • A role where your impact is visible—in client results, loyalty, and business performance
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