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Retail Technology Support Advisor

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Metcash

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Location:
Australia , Crestmead

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role of Support Advisor is responsible for retailer support across a range of systems; retail pricing for retailers, host support data to POS systems, ordering and electronic invoicing, point of sale software upgrade, training for our retailers and the provision of technical customer support to our customers. It may also entail roll-out of Metcash programs with IGA Shop as an example.

Job Responsibility:

  • Support retailer integration with Metcash systems
  • Host Support, electronic ordering, electronic invoicing and the provision of scan data
  • Customer support (issue logging and resolution) and project delivery
  • Support Metcash strategic retail level initiatives as required
  • Mediate and resolve retailer technical issues
  • Interact with a range of stakeholders including business team members, IT team members, external parties (such as POS Vendor Support desks)
  • Ability to solve problems assisting the business in decisions through use of analytical tools
  • Provide remote support to all our retailers Australia wide as needed

Requirements:

  • Intermediate Microsoft Office Suite skills
  • Good written and verbal communication
  • Superior customer service skills
  • Good time management
  • Structured and methodical approach to project tracking and reporting
  • Attention to detail
  • Unquestioned ethics and integrity
  • Demonstrated ability to readily absorb and apply new information
  • Demonstrated problem solving ability
  • Experience with retail operations and POS systems
  • Experience with Customer Service

Nice to have:

  • Experience with retail operations and POS systems is desirable
  • Experience with complex ERP systems is desirable
What we offer:
  • Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
  • Career Growth: Endless learning and development opportunities
  • Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
  • Inclusive Culture: Bronze Employer for LGBTQ Inclusion
  • Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
  • Mental Health: Gold accreditation by Mental Health Australia
  • Flexibility: Flex Ready and Family Friendly Workplace accredited

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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