Retail Team Manager Job at IKEA (Madison)

Job Description

You are excited to be on the ground floor of IKEA's transformation strategy. You have been actively involved in the coaching, development and leadership of others (minimum 5 years). You have passion for planning and designing inspiring home furnishing solutions and services for our customers. You take tremendous pride in executing seamless and exceptional customer service. You get energy from leading through change initiatives while creating and sharing ideas to improve our business.

Job Responsibility

Be responsible for day-to-day operations and for supervising a team of co-workers
Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up
Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed
Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development
Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession
Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards
Oversee equipment functionality and compliance with all audit and legal requirements
Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met
Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience
Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours
Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners
Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits
Collaborate across the unit to minimize product damage and related costs
Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims
Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition

Requirements

3-5 years of external retail management or 3 years of internal leadership experience
Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment
Experience meeting agreed budgets and goals and working on plans over several years
Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, bath, etc.)
First Aid Certification required
CPR certification required
Forklift Driver Certification required
Powered Mobile Handling Equipment Operator/Trainer License, varying depending on the location
Food Handlers Card required

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

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Retail Team Manager

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