Job Description
This isn't your typical IKEA — it's part of our new small-format store concept designed to bring IKEA closer to more people. You'll work in a more intimate, community-focused space that still delivers the big IKEA experience in new ways. As a Retail Team Leader, you will: - Be responsible for day-to-day operations and for supervising a team of co-workers. - Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up. Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed. - Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development. Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession. - Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards. Oversee equipment functionality and compliance with all audit and legal requirements. - Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met. Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience. - Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours. - Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners. Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits. - Collaborate across the unit to minimize product damage and related costs. Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims. - Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition.
