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Retail Team Leader

United States, Tulsa Employment contract 63219.00 - 90719.00 USD / Year · Job Posted April 23, 2026
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Job Description

This isn't your typical IKEA — it's part of our new small-format store concept designed to bring IKEA closer to more people. You'll work in a more intimate, community-focused space that still delivers the big IKEA experience in new ways.

Job Responsibility

  • Be responsible for day-to-day operations and for supervising a team of co-workers
  • Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up. Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed
  • Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development. Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession
  • Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards. Oversee equipment functionality and compliance with all audit and legal requirements
  • Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met. Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience
  • Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours
  • Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners. Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits
  • Collaborate across the unit to minimize product damage and related costs. Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims
  • Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition
  • Food operations, ensuring compliance with food safety, health and hygiene standards while delivering a safe, high-quality, and welcoming food experience for customers and co-workers
  • Manage food service performance, including staffing, training (Food Handlers compliance), routines and operations standards to support sales, efficiency, and customer satisfaction

Requirements

  • First Aid Certification required
  • CPR certification required
  • Forklift Driver Certification required
  • Powered Mobile Handling Equipment Operator/Trainer License, varying depending on the location
  • Food Handlers Card required
  • 3-5 years of external retail management or 3 years of internal leadership experience
  • Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment
  • Experience meeting agreed budgets and goals and working on plans over several years
  • Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, bath, etc.)
  • Minimum 5 years actively involved in the coaching, development and leadership of others

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

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