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IKEA Logo IKEA · Sales

Retail Team Leader- Food

United States, Phoenix Employment contract 63219.00 - 90719.00 USD / Year · Job Posted May 27, 2026
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Job Description

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility

  • Be responsible for day-to-day operations and for supervising a team of co-workers
  • Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up
  • Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed
  • Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development
  • Create growth plans, manage performance, and delegate responsibilities to ensure team readiness and succession
  • Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards
  • Oversee equipment functionality and compliance with all audit and legal requirements
  • Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met
  • Drive product quality, stock accuracy, and merchandising to support a seamless omni-channel customer experience
  • Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours
  • Ensure compliance with all health, safety, and security regulations in coordination with Risk & Compliance and Field Safety partners
  • Train co-workers on the IKEA Code of Conduct and relevant internal and local requirements through regular audits
  • Collaborate across the unit to minimize product damage and related costs
  • Act as gatekeeper for damaged items, determining repurposing solutions and supporting IOS quality claims
  • Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability by understanding customers, the local market, and competition
  • Food operations, ensuring compliance with food safety, health, and hygiene standards while delivering a safe, high-quality, and welcoming food experience for customers and co-workers
  • Manage food service performance, including staffing, training (Food Handlers compliance), routines, and operational standards to support sales, efficiency, and customer satisfaction

Requirements

  • 3+ years of external retail management or 3 years of internal leadership experience
  • Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment
  • Experience meeting agreed budgets and goals and working on plans over several years
  • Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, bath, etc.)

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
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