Retail Support Engineer Job at 360 Resourcing Solutions

Retail Support Engineer

You will be a core member of an evolving team at Momentum, the Samsung MX Mainte...

Location

United Kingdom , Loughborough

Salary:

27000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK driving licence – must be able to drive a van and meet minimum driver requirements
Technical ability – ability to build and maintain displays, read planograms, work tidily and efficiently in a store environment
Methodical – with a keen eye for detail
Passion – passion and drive to become a maintenance expert
Confidence – with outstanding customer relationships and communication skills to liaise with store management teams
Approachability – customers need to be able to approach you with their feedback whilst on-site

Job Responsibility

Implementing and maintaining retail displays for global tech brand within high street retailers
In-store fixture and stand maintenance
Ensuring planogram compliance is delivered
DIY assembly and relocation of display stands
Changing and replacing visuals
Installing Point of Sale
Updating display devices
Making sure that all digital content is current and working correctly

What we offer

Company vehicle (business use only)
23 days’ holiday plus bank holidays
Additional Birthday day off
Focus on wellbeing via Momentum Wellness Team
Contributory pension scheme

Fulltime

It Network Service And Support Engineer – Fixed Contract 2 Years (With German)

We are the home for all techies – or anyone who feels comfortable in the tech wo...

Location

Bulgaria , Sofia

Salary:

Not provided

REWE digital

Expiration Date

Until further notice

Requirements

You have at least 4+ year hands on with routers, switches, access points, and other network devices
Ability to analyse and troubleshoot network issues
Capable to use at daily tools such as Ping and Traceroute
Understanding of network topologies, protocols (e.g. TCP/IP, DNS, DHCP), and IP addressing
Can convey technical information in a clear and understandable manner
Able to communicate effectively with end users and other IT teams
Ability to work independently
Very good English and German language skills

Job Responsibility

You strengthen our team with your experience in the successful delivery of IT services
Provide configuration and operation of complex networks (WAN, LAN, WLAN, BLE) using active components from the manufacturer Aruba / HPE
Deliver remote and telephone support to our colleagues and on-site service providers, analyse issues, and further develop our infrastructures
Improve the service quality of the product by identifying structural problems, implementing sustainable optimizations to reduce the incident volume
Ensure reliable product operation by creating application documentation, conducting quality reviews of the solution knowledge base, and preparing reports
You actively contribute by aligning technical requirements and business processes in close cooperation with the Product Owner and retail partners of the REWE Group
On-call duties applicable

What we offer

Personal educational budget
Regular technical training
Foreign language classes
International training Library (physical books and online materials)
25 days paid vacation
Social package (additional health and life insurance, money for transport, sports and other activities)
Flexible working time
Hackathons
Recreation area, table tennis, football, PS, billiard, chess
Cozy office building next to a park

Fulltime

Support Engineer

We are looking for a proactive Onsite Support Engineer with strong experience in...

Location

United Kingdom , London

Salary:

250.00 - 450.00 GBP / Day

Salt

Expiration Date

Until further notice

Requirements

Strong experience with laptop imaging tools (e.g. Intune, SCCM, Autopilot)
Solid knowledge of Windows (macOS desirable)
Basic networking knowledge (LAN/WAN, Wi-Fi, DHCP, DNS)
Experience in device rollouts and multi-site environments (retail preferred)
Strong troubleshooting, communication, and organisational skills
UK-based with regular travel to store locations
Flexibility to support rollout schedules and store openings

Job Responsibility

Configure, image, and deploy laptops and end-user devices at scale
Provide onsite user support during and after rollouts
Support new store openings and refurbishments (IT and network setup)
Assist with network installations (routers, switches, Wi-Fi) and connectivity checks
Track deployment progress and resolve issues to minimise disruption
Coordinate with vendors, procurement, and project stakeholders
Maintain accurate documentation and ensure compliance with IT standards

Fulltime

POS Support Engineer

We are seeking a proactive and technically skilled PoS Support Engineer to suppo...

Location

India , Kochi

Salary:

Not provided

Mantle Solutions

Expiration Date

Until further notice

Requirements

Pos Applications Support
Sql Queries & Database Management
Networking Fundamentals
Windows Server & Desktop Administration
Troubleshooting
Strong experience with Windows Server and Desktop operating systems
Good understanding of retail PoS architecture and production support environments
Hands-on experience with PoS hardware including terminals, scanners, receipt printers, and payment devices
Basic SQL knowledge for transaction validation and troubleshooting
Understanding of networking concepts including IP addressing, VPN, switches, and firewall basics

Job Responsibility

Monitor and resolve PoS production issues within defined SLA timelines
Perform system diagnostics, configuration changes, patches, and application support activities
Support deployment, testing, and rollout of PoS application updates and enhancements
Maintain the stability and performance of PoS hardware, software, and related infrastructure
Analyze application logs and transaction failures to identify root causes and implement corrective actions
Coordinate with infrastructure, network, database, security, and application teams for issue resolution
Maintain operational documentation, incident records, and change management updates
Perform preventive maintenance, health checks, and system monitoring activities
Support integrations between PoS systems, payment solutions, ERP, and backend applications
Participate in DR drills, migration activities, and production readiness validations

Fulltime

Field Service Engineer Retail - South

As a Field Service Engineer specialising in Retail, you will play a crucial role...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a Field Service Engineer or similar role, ideally within retail technology or related sectors
Strong technical aptitude with the ability to work on electronic, mechanical, and software systems
Excellent problem-solving skills and ability to work independently in a remote environment
Good interpersonal and communication skills, capable of building positive customer relationships
Full UK driving licence and willingness to travel across the South region as required
Relevant technical qualifications or certifications in electronics, IT, or engineering are advantageous
Flexibility to respond to urgent service calls when necessary

Job Responsibility

Provide on-site installation, maintenance, and repair of weighing, labelling, and retail equipment
Diagnose technical issues efficiently and carry out effective troubleshooting to minimise customer disruption
Deliver excellent customer service by liaising directly with clients, understanding their needs, and providing clear communication
Perform routine inspections and preventative maintenance to ensure equipment operates reliably
Keep detailed records of service activities, parts used, and customer interactions using company systems
Collaborate with the internal support team to escalate complex technical problems and contribute to continuous improvement
Stay up-to-date with new technologies, product updates, and industry standards relevant to retail equipment

What we offer

Competitive salary package reflecting your skills and experience
Remote working with company support and resources
Comprehensive training and ongoing professional development
Opportunities for career progression within a well-established, global company
Company vehicle, mobile phone and laptop
Contributory pension scheme and other employee benefits
A friendly, supportive team environment that values your contribution

Fulltime

Technical Support Engineer

Are you a skilled mechanic ready to transition from the shop floor to a dynamic ...

Location

United Kingdom , Walsall

Salary:

Not provided

RAC

Expiration Date

Until further notice

Requirements

A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering
Level 3 EV Trained (Or desire to work towards)
A minimum of 5 years' experience as a vehicle technician, mechanic or in a workshop controller role
Strong working knowledge of diagnostic systems and repair procedures
Clear, professional communication - both written and verbal
Comfortable with Microsoft Office and case management systems

Job Responsibility

Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently
Support our internal roadside teams with live diagnostics, helping to increase first-time fix rates and reduce the need for vehicle recovery
Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions
Monitoring and sharing technical insights to keep RAC and Motability Operations aligned with evolving technologies
Ensuring warranty processes are applied fairly and consistently across the retailer network

What we offer

Holiday allowance of 23 days (rising to 25 with service) + bank holidays
Family leave support including paid time off, flexibility and resources to help balance work and family commitments
Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
Free RAC Ultimate Complete Breakdown Service from day one
Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.

Fulltime

Application Support Engineer

We are looking for an experienced Application Support Engineer to join our team ...

Location

United States , Addison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in software support or technical systems training
Strong knowledge of business applications, including NetSuite, Point-of-Sale systems, and eCommerce platforms
Familiarity with small business operations such as accounting, inventory management, and field service management
Proven ability to explain complex technical information clearly to diverse audiences
Excellent communication skills, both written and verbal, with a customer-oriented mindset
Demonstrated ability to work effectively under pressure while maintaining attention to detail
Proficiency in technologies such as Active Directory, Dell Technologies, Cisco, and computer hardware
Valid driver’s license with the ability to travel domestically and internationally as needed

Job Responsibility

Provide technical support and troubleshooting for business applications, including NetSuite, Point-of-Sale systems, and warehouse management platforms
Collaborate with users to identify, analyze, and resolve application-related issues efficiently
Deliver training sessions and create instructional materials for software users in both classroom and virtual settings
Maintain a strong understanding of accounting principles to assist with systems managing accounts receivable, accounts payable, inventory, and payroll
Work closely with franchise partners and stakeholders to ensure smooth implementation and operation of applications
Develop and sustain technical knowledge across various business systems to support organizational needs
Ensure timely and quality solutions are provided to clients, emphasizing excellent customer service
Analyze data effectively to present insights and resolve technical challenges
Travel domestically and internationally as required to support business operations
Protect sensitive information with discretion and professionalism while adhering to organizational policies

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Junior Field Support Engineer

You work in a field-based support environment where you ensure the continuity of...

Location

Belgium , Wallonia

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

First experience in IT support
Bachelor degree
A broad technical knowledge of: Azure SQL Database, Ivanti, MS Office, Exchange, Miraki, Citrix, Active Directory and Intune
Cross-functional collaboration: ability to work closely with network, security,...
Stakeholder communication: strong communication skills and stakeholder/service minded
Administrative discipline: following up the administration and documenting the tickets (From A to Z)
Independent working skills: Getting the job done on your own and being accountable for your day-to-day work
Fluent in Dutch, French and English

Job Responsibility

Ensure the continuity of retail and operational activities by providing hands-on and remote IT support across multiple locations
Support cash register and point-of-sale systems, scanners, payment terminals such as Bancontact, network connectivity, printers, and other peripheral devices used in stores and operational sites
Perform on-site interventions when required, while always aiming to resolve issues remotely where possible
Coordinate with external partners to ensure timely resolution and proper follow-up for hardware-related issues
Be involved in project assignments, particularly when a store is fully renovated or renewed
Support IT rollouts, coordinating on-site activities, and working closely with internal teams and external vendors during implementation phases

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development
Flexible working arrangement (with both local and international opportunities)
Access to portfolio of more than 250 (digital) training sessions

Fulltime

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Retail Support Engineer

Job Description

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