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Retail Support Assistant - Scoot

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Booker Group

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Location:
United Kingdom , Wellingborough

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Part Time Retail Support Assistant, this role is Monday – Friday. In this role, you will support the Retail Support Manager in delivering an effective communication service to our Scoot Team and wider customer base. The role supports retailers, internal teams and suppliers by ensuring accurate promotion setup, timely credit processing, and robust financial tracking.

Job Responsibility:

  • Manage the Scoot Admin mailbox, ensuring timely responses, clear communication, and escalation when required
  • Maintain accurate, organized, and auditable records of the Scoot onboarding system
  • Maintain the onboarding system, ensuring all records are accurate, up to date, and routinely quality-checked
  • correct data inconsistencies and update retailer profiles as required
  • Maintain and update the Scoot Enquiries Tracker, ensuring all retailer enquiries are accurately logged, monitored, and progressed promptly
  • Review onboarding submissions from retailers, verifying accuracy, completeness, and legal compliance (including VAT checks and supporting documents)
  • Collate all Just Eat onboarding forms and submit them to Just Eat on a weekly basis. Ensure Just Eat retailer contracts are issued within 10 working days, proactively following up on any delays or outstanding contracts
  • Coordinate the ordering and dispatch of POS materials and initial launch kits (e.g., thermal bags) to support retailer readiness
  • Respond to and resolve RDM (Regional Development Manager) and BDM (Business Development Manager) queries, providing timely information, updates, and support to ensure smooth onboarding and operational processes
  • Work collaboratively with field teams to investigate issues, provide status updates, and ensure alignment on retailer progress

Requirements:

  • Experience within food retail, ideally including independent retailing
  • A good understanding of the Booker fascia model
  • Strong attention to detail and a customer-focused approach
  • A collaborative team player with excellent relationship-building skills
  • Confident problem-solver with a resilient and adaptable mindset
  • Clear and effective communicator
  • Well-organized, with strong planning, time management and prioritisation skills
What we offer:
  • Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
  • 10% off at Tesco Cafe and 20% off all F&F purchases
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • Up to 30% off car, pet and home insurance at Tesco bank
  • Free eye test when you spend £50 or more
  • save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses
  • 50% off health checks at Tesco Pharmacy
  • Exclusive access to discounted RAC breakdown cover rates
  • Exclusive deals and discounts website including a cycle to work scheme
  • After 3 months service, Join annual Save As You Earn share scheme
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
  • Life Assurance - death in service life cover of up to three times annual pay
  • Health and Wellbeing support including 24/7 Employee Assistance Programme and Virtual GP
  • Great holiday package

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 07, 2026

Employment Type:
Parttime
Work Type:
On-site work
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