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Retail Supervisor

United Kingdom, Exeter Employment contract 14.00 GBP / Hour · Job Posted June 10, 2026
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Job Description

We are seeking an enthusiastic and proactive Retail Supervisor to support the day-to-day operation of our retail outlets across the park. This is an exciting opportunity for an experienced retail professional who thrives in a fast-paced visitor attraction environment and is passionate about delivering exceptional guest experiences.

Job Responsibility

  • Support the Retail Manager in the daily operation of all retail outlets across the theme park
  • Lead, motivate, and supervise retail team members to deliver outstanding customer service
  • Ensure retail areas are clean, well-stocked, visually appealing, and maintained to company standards
  • Assist with staff training, coaching, and development to promote excellent product knowledge and service delivery
  • Monitor stock levels, conduct stock checks, and assist with ordering and replenishment processes
  • Handle customer enquiries, feedback, and complaints professionally and efficiently
  • Ensure all cash handling, till operations, and financial procedures are followed accurately
  • Support the recruitment, onboarding, and supervision of seasonal retail team members during peak trading periods
  • Maintain compliance with company policies, health and safety requirements, and security procedures
  • Assist in achieving sales targets and key performance indicators through effective merchandising and upselling techniques
  • Work collaboratively with departments across the attraction, including Food & Beverage, Admissions, and Operations, to ensure a seamless guest experience
  • Provide duty management support when required and act as a key holder where appropriate

Requirements

  • Previous supervisory experience within a retail environment
  • Experience working in seasonal retail operations within the leisure, tourism, hospitality, or visitor attraction sector
  • Strong customer service skills with a guest-focused approach
  • Excellent communication and interpersonal skills
  • Ability to motivate and manage a diverse team
  • Experience with cash handling and point-of-sale systems
  • Good organisational skills and attention to detail
  • Ability to remain calm and effective during busy periods
  • Flexible approach to working hours, including weekends, bank holidays, school holidays, and peak seasonal periods

Nice to have

  • Experience supervising multiple retail outlets or departments
  • Knowledge of stock management systems and retail reporting
  • Experience working within a theme park, zoo, holiday park, visitor attraction, or similar leisure environment
  • First Aid qualification (or willingness to undertake training)

What we offer

  • Friends & Family passes
  • Discounted tickets
  • Flexible shifts
  • Great opportunities for career development
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