Retail Supervisor Job at Supermacs (Tipperary Town)

Job Description

Join our team at Tipperary Town Plaza and become part of Supermac’s and the Plaza Group's success.

Job Responsibility

To assist the Retail & Forecourt manager and area manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel
Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level

Requirements

Ensure high-quality and consistent customer service is provided at all times
To delegate and communicate effectively with the retail sales team
To supervise the effective induction and training of all employees
To communicate sales performance to the team
Assist the store manager in the recruitment of high caliber retail sales assistants
Assist the store manager in the effective management of retail sales team performance
Ensure store is merchandised in a customer-friendly and competitive manner
Ensure housekeeping in the store is maintained at an optimum level
Co-ordinate in-store sales and promotions
To communicate with the retail sales team regarding in-store sales and promotions
To ensure the appropriate cash register and cash handling policy is adhered to
To ensure shelf-edged labels are updated every week
To react to local market trends and competition
To deal with and rectify customer complaints effectively and pleasantly
To proactively take necessary action in store improvements following customer complaints
To assist the manager in preparations for stock take and supervise where appropriate
Assist the manager in minimising stock loss
Ensure food management and waste systems are adhered to
Check stock to ensure adequate stock is available
Ensure stock is rotated appropriately
To ensure secure opening and closing procedures
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
Ensure that cash is counted correctly daily and lodgments are prepared
Ensure accurate floats are prepared daily
Ensure Money is lodged in the ATM
Ensure Reports as requested by the Head Office accountant are completed
Ensure Reports are submitted to the Head office
Ensure Delivery Dockets are booked daily onto the CBE system
Ensure Stock takes of key lines are completed
Responsible for organizing the monthly stock count
Responsible for completing Rota in conjunction with the Retail Manager
Ensuring that all transfer dockets that impact the shop are correct
Making Newspaper and Magazine returns
Following up on short deliveries/credit notes
Ensuring all filing is kept up-to-date
Helping on the Shop Floor
Ordering Coin for the Shop
Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
Flexibility is required to assist at tills during peak and busy times
Only candidates who currently have the legal right to work in Ireland will be considered

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